Credit Union of Southern California N Azusa Ave, Covina, California

Credit Union of Southern California Reviews

3.4 stars based on 12 reviews

Featured Comments:

• J

  Jessica Cruz

  5.0

  Im so grateful for everything this branch has helped me with. I got approved here where my previous bank did not approve me for anything I would apply for even with good credit. Marvin really seemed to care and helped me with a personal loan and refinancing my car which both were approved ! Thank you !

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  Response from the owner

  Thank you for your kind words, Jessica. We are excited we were able to help you with your personal loan as well as refinance your auto loan. Thank you for your Membership. We look forward to the opportunity to serve you for many years to come!

• F

  Francisco Salazar

  1.0

  Horrible experience dealing with this credit union. I deposited a check then a few days later my check was deemed returned and taken the fund out of my account. I had to deal with these ppl for days multiple phone calls and branch visits of they telling me that the check had already been cashed somewhere else. When that the only place I had taken the check lol. Anyway after three 3day of them not wanting bto return me my money from a valid check they finally figured out that THEY HAD MADE A MISTAKE! AND I DIDNT EVEN GET AN APOLOGY.

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  Response from the owner

  Pancho, thank you for taking the time to share your concerns with us. We are sorry to hear about the mix-up with your check. We apologize for the inconvenience it may have caused you. We value your feedback--it helps us learn how we can serve our Members better. If you have any further concerns, please call us at 866.287.6225.

• Y

  Yanira Victoria

  1.0

  I was looking to open an account so I had placed a phone appointment online at 10:15 for a Saturday with Jazmin Avila. Saturday came around and no one ever called so I decided to call them and Gerardo tells me they don’t do phone appointments, but online they list the option for a phone appointment and they list the appointment dates and times available. Based on this experience I will not be joining and I will continue to look somewhere else. I can’t trust a credit union that can’t even get their appointments or types of appointments right not even the employees know what kind of appointments they offer. Go somewhere else!

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  Response from the owner

  We appreciate you taking the time to leave a review, Yanira. We are sorry to hear that our service missed the mark. Our team continually strives to improve our service and the information you have shared has been provided to our management team. We would love the opportunity to make it right and are happy to help you with the appointment system in the future.

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