Cross River Bank (headquarters) Kelby St, Fort Lee, New Jersey

Cross River Bank (headquarters) Reviews

2.1 stars based on 19 reviews

Featured Comments:

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  Nikki B

  5.0

  I applied for a loan via Upgrade and have had nothing but a smooth, pleasant experience. The man I spoke to in customer service was very nice and very helpful. Thank you!!!

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  Diane Braun

  1.0

  Nothing short of a nightmare. I was interested in a credit card with a bonus. . It was advertised on another website about good credit cards. I clicked and applied. I am a senior person and try to be careful. the company that I contacted and advertised this was UPGRADE CARD. When I got a message the next morning i WAS asked to fill in additional information. They asked for my Social Security Number, I did, because I had initiated the requested the previous day. I also gave my credit card number and other information. I had some questions and called UPGRADE CARD. The first young man tried to help, but didn't have answers that made sense. After a few minutes I asked for someone who could help me understand the interest rate. He said he didn't know that question, but would send me to LOANS. I got to loans. The person in LOANS talked to me about the program, but I heard the same info that I got from the first man. I stopped him and asked again about the interest he double-talked. HERE IS THE KICKER. While I was talked to the second #2, I could hear my recorded conversation that I had with the first man #1 I mentioned it to him I could hear this. He said NO that isn't your recorded call. But he quickly closed the microphone. He said they were in different places it wasn't my conversation. I LET THAT DROP.. I asked again what I would be charged for using the card. I pressed him. Finally he said I could not pay off the purchases earlier than 20 days. I wanted to pay sooner so I would not incur interest charges. He said no I had to pay interest charges, they are added to every purchase. Then HE HUNG UP. We were not finished. I called back and talked to number # 3 another young man. Told him my story. I asked to talk to the second man in Loans. He said he shows I only talked to one man. The first man. He said I could not talk to a man in Loans because I had not been approved. I told him I had filled out the application and was asked for my complete social security number, which was not xxxxx out, my email address, and my password. . I was getting nervous. NOW THEY HAD MY NAME, SOCIAL SECURITY NUMBER, AND MY PASSWORD. If I can not talk to the 2nd man in Loans that hung up on me. Let me talk to the manager. He said I could talk to the manager, and put me on hold and I listened to music for 27 minutes. NO ONE CAME BACK TO TELL ME IF THE MANAGER WAS AVAILABLE, UNAVAILABLE OR NOT IN THE BUILDING. I waited for 27 minutes listening to music. Run as fast as possible from UPGRADE CARD AND CROSS RIVER BANK. IF YOU HAVE ANY QUESTIONS - DO A SEARCH AND SEE THEIR CUSTOMER REFERENCES.

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  M p

  1.0

  I have reached out to this company in regards to a PPP loan being taken out in my name fraudulently. I did not apply nor did I give consent to a loan of any kind. I called cross river bank, I was told to check my email and I need to wait for further instructions. I have called this company three times with three different responses. One says yes they issued the loan to the person using my name and Social security, the other says I don’t see anything which it’s listed on the website and the last said she can’t talk to me. My life has changed drastically because of the stress from this bank.

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