Dane County Credit Union Rimrock Rd, Madison, Wisconsin

Dane County Credit Union Reviews

4.1 stars based on 18 reviews

Featured Comments:

• S

  Steve Bennett

  5.0

  Very friendly and helpful with all my questions. Would recommend to all my friends. Thank you for your support..

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  Response from the owner

  Steve, thank you for your kind words and positive review! We truly appreciate your membership 🙂

• D

  Dimelo Waterson

  1.0

  I used to love this location. My partner overdrew her checking account once, and we went in that week to pay the overdraft. Since it was the first time, they even offered to waive the fee. Everything sounded great. Two years later, no letters, no phone calls, it turns out they never processed the payment. Instead, they wrote off and closed her account without telling her. DCCU ruined her credit, took her membership deposit, and made it nearly impossible to get a checking account, all over $80 that we thought we paid. DCCU was supposed to serve disadvantaged members of Dane County. Instead, they destroyed my partner's financial history over an error they made. When we went to the branch in person to deposit a check, they refused to even acknowledge that she had ever been a member; we had to find out the problem through a credit report. Sad to say all the positive interactions we had before were just lip service. At least a traditional bank stabs you in the front.

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  Response from the owner

  Dimelo, We’re sincerely sorry to hear about your experiences. We encourage you to contact us at your convenience (608 256-5665 or 800 593-3228, Live Chat at www.dccu.us or email [email protected]) to discuss your particular needs. There may be options we can offer that will hopefully help you.

• N

  Nichole

  1.0

  Have yet to leave the bank without an error being made. I don’t know what’s worse, the time a teller enclosed bank statements from my child's account which I presented to our mortgage lender, or the time they transferred $4,000.00 of my money into a different members account. Or what about the time they forgot to shut down my debit card when I reported it stolen and charges continued to be applied and they had the nerve to dispute it. Do NOT bank here!

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  Response from the owner

  Nichole, we’re sincerely sorry to hear about your recent experiences. Thank you for discussing these over the phone. If there is anything else we can do for you, please reach out. We are using your valuable feedback to help to make service improvements.

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