Desert Financial Credit Union E Southern Ave, Mesa, Arizona

Desert Financial Credit Union Reviews

3.8 stars based on 24 reviews

Featured Comments:

• M

  Mary Brennan

  5.0

  Lynn helped me tremendously. She was patient and non-judgmental when I explained my issue with another bank. We seemed to be friends at the outset. She apologized for the problems I was having but never voiced any opinion with regard to the issue. She asked pertinent questions and did not assume what I needed/wanted. I am very pleased I made a change and look forward to continuing business with Desert Financial for years to come.

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  Response from the owner

  We love to hear experiences like this, Mary! Thank you for sharing your thoughts in this review. We are grateful to have you as a member and hope to continue to build our relationship!

• G

  Gina

  1.0

  After maintaining a money market account here for a couple years and being satisfied with rates and fees for the most part until the very first time I attempted to use my debit card to make a down payment on a vehicle. I called a head to let them know this debit would be taking place as well as the bane if the business and the exact amount I was told the approval would be in affect until midnight that night. In one hour we went to process the payment and it was declined. For the next 1.5 hrs we attempted with the financial debt to process different amounts, numerous times while on the phone with Dessert Financial customer support and they could NEVER figure out what was wrong. At 6pm on a Friday night and hours spent attempting to make my down payment to no avail I was told to bring in a cashiers check the following day since DFCU could not process my payment. When I passed this information on to the customer service representative she replied "Okay, Good. Is there anything else we can do for you?" I was very upset at her response. NO, it wasn't good or okay! I explained I would be coming in the next day to withdraw my funds and her response was simply that she understood. Very disappointed! They prevented me from bringing home a new car which I gad spent 2 days preparing for and planning on bringing home that day and wasted hours of my time and the financial deposit time attempting to simply make a debit from an account where I had ample funds and was not attempting to withdraw anymore than what was approved prior to attempting making the charge. Must now make another 100+ mile drive for a 3rd day to go get a cashiers check so I can pick up my new car. Horrible!

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  Response from the owner

  Hello Gina! We understand how frustrating this situation may be. We want to make sure that we make this right and get you in your new car as soon as possible. Please send us an email at [email protected] so that we may better assist you.

• L

  LaToya Lovin

  5.0

  Its always speedy professional service with a warm welcome.

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  Response from the owner

  Thank you for your positive review!

More reviews (21)