Digital Federal Credit Union Bridge St, Lowell, Massachusetts

Digital Federal Credit Union Reviews

3.8 stars based on 25 reviews

Featured Comments:

• C

  Claudia Makos

  5.0

  I'm giving 5 stars to the teller Ashley Geyer who helped me last Thursday, she's not only a competent professional employer but she's also very nice and polite something that I apreciate very much but unfortunately very hard to find nowadays.

• B

  Boss Lady

  1.0

  The new site is horrible, trying to contact a customer Rep is JOKE!!

• M

  Maria

  1.0

  All I can say is find another bank. This place has gone down hill FAST. Want some examples, okay sure…. 1. They allowed another member to withdraw over 10k from accounts of mine and all of the transactions took place at exactly 8:24 pm. Hmmm you’d that might be a red flag. 2. After I reposted the fraud they froze my accounts along with the very little money that was left for over 3 weeks. Around the 3 week mark I had to start making calls and getting to the bottom of all of it. DCU never once followed up or communicated anything with me. During this time my Apple Card payment was over due and as you know you can’t pay credit with credit so I needed access to my checking account to make good on my debts. In ordering to pay the Apple Card I had to add my new debit card to my Apple wallet, DCU couldn’t manage that. I still haven’t got my new debit card added and had to seek other methods to make the payment. During this time my father bought a truck private sale and the owners loan was with DCU. DCU cashed the check from my father and said they “mailed” the title. Five weeks went by and absolutely no sign of the title and my poor Dad had a truck he couldn’t drive which cost him a lot of money within his business. DCU would not do anything to help. Basically they got paid so they could of cared less. Today I called to get my mobile banking app verified and it was seriously the last straw. It’s 2021 ~ why is it so difficult to set up a mobile banking app? Here I am step by step instructing the RUDE customer service rep on how they have always gone about verifying me. “They send the two codes wait ten minutes, if I don’t get the code they send a secured message to my inbox” DCU rep “Ummm No that’s actually not correct” regardless of what is or isn’t correct- the fact is- THIS PROCESS IS ABSURD! I’m sick of jumping throwing YOUR hoops to TRY and access my money. I’m waking into Lowell branch tomorrow and closing any accounts that I can. Enterprise just gained to customer.

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