East Islands Rentals J C Long Blvd, Isle Of Palms, South Carolina

East Islands Rentals Reviews

4.3 stars based on 18 reviews

Featured Comments:

• P

  Phyllis Ripley

  5.0

  Have been customer of this rental agency for a long time. Friendly and helpful staff. Wouldn't think of using any other agency for beach rentals.

• M

  Megan Thomas

  3.0

  Lack of customer service, communication, and general care. We called them a month out about heating the pool at our rental. Then we found out that that wouldn't be possible due to construction. We were told, "we're sorry" but that a number of furniture inside the house had been updated (yay?). After some reflection my group and I decided to express our general unhappiness with this turn of events and be provided with a pool with heat or a refund. We received a refund (as it was finally determined that the construction simply wouldn't be done in time for us), however it was only after MUCH advocating on our part for our group (multiple calls from me to them), after hearing A LOT of excuses from them, and mentioning that there were worried about a bad review from us. When we arrived at the home we found a number of things were broken and/or not working. The ice maker (which was also very moldy), the fridge was not hooked up to a water line (so no ice there either), and a microwave that was broken so a second one had been brought in. We were not told ANY of this by EIR. We had to figure it out on our own and get our own ice. When a staff member from EIR came on site (for another issue with the newly laid sod) I asked to speak with him. Upon being rudely brushed off at first I was finally able to have a conversation. That's when the broken appliances were explained and were blamed on parts being unavailable. No apology was offered up though. He did offer to purchase us ice but by that time it was mid-day of our first day and we'd already bought our own ice. He did not inquire as to how our stay was going just made excuses and left. The pool was also treated on our first day and so we were not able to swim in it till 3pm that day. Luckily it was warm enough for us to swim and since we're mostly from the midwest our group was interested in taking a dip. We had to call around to different places in Charleston to find a place were we could possibly go swimming, a aspect of the trip that would have been a nice extra tough for EIR to do for us, seeing as it was there issue that the pool was not heated. Finally, when we called them a day after our trip to ensure we were squared away and that all was accounted for and OK on our end we were not told thank you, nor did they inquire as to how the trip was. If I was the owner of this home, where I charge upwards of $1,200 a night, I would be finding a new management company.

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  Response from the owner

  Dear Meagan, We are glad that you enjoyed your stay and do apologize for any issue you experienced. We appreciate your feedback. The pool project was completed before your arrival unfortunately due to weather conditions we were unable to run the pool heater during your stay. The pool heater is all up and running now and we look forward to your next stay. The homeowner has worked very hard to keep this home as nice as possible and has made significant investments in upkeep and maintenance. Sincerely, East Islands

• H

  Haley T

  1.0

  Horrible experience with East Island Rentals. We spent 19K on a beach front rental and had issue after issue with our property and received zero help from the rental agency. Our upstairs air conditioner was broken from day 1 and they never fixed it. The majority of the family slept upstairs in 78-80 degree rooms. They sent a repairman that couldn’t find or fix the problem. I sent photo proof of the thermostat temperature and still couldn’t get help. In addition to the a/c, the main dishwasher was broken, the tv in a room was broken, the master bedroom fan was broken amongst many other things. Do yourself a favor and rent directly from a homeowner.

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  Response from the owner

  We apologize that you did not enjoy your experience with East Islands. Please be assured on day one a qualified HVAC repair man was sent and the system was working. The next time you called the repair man came immediately and you did not allow him into the house. We did want to have the programming reset but you did not want us to during your stay, it was fixed the Saturday of your departure per your request. The AC programming did shut off for two hours during the late morning and start back again in the mid-afternoon- again, we are sorry. We would have sent our cleaners to the home if you would have let us know you were unhappy with the cleaning. We do not provide baby equipment, there is a company linked on our website that all vacation rentals companies on the Isle of Palms recommend. Again we are sorry you did not have the experience you were hoping for, East Islands Rentals

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