Elan At Terra Bella Village Myrtle Dr, Covington, Louisiana

Elan At Terra Bella Village Reviews

2.4 stars based on 9 reviews

Featured Comments:

• C

  Chelsey Brierre

  5.0

  I've been here for a year now and extending my stay. Never had any issues with management or maintenance. First off you are advised of the internet company that's used before hand, secondly you are advised when maintenance is needing to enter each apartment in order to check things. You are given a notice every time. If that's something your not comfortable with then maybe go buy a house. I've reported an issue with my kitchen sink and was contacted immediately and set up a time to check it out. It was fixed in no time and no further issues. Everything is cleaned and maintained here but unfortunately not everything is going to be spot on because face it you are living with others in a building which might not be up to your standards. Again if that's an issue go buy a house. Never had any issues with my neighbors or the employees. Overall I really enjoy living here.

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  Response from the owner

  Thank you!

• B

  Ben Carson

  1.0

  This is an updated review.. I incorrectly termed it a move in fee.. It was actually a WALK IN fee of 100.00.. It’s just a matter of semantics.. I’m sure the responding owner knew what I was referring to.. The apartment wasn’t ready on the move in date.. To sum it up, the current manager has an unfortunate lack of professional courtesy with a tendency to miscalculate and overcharge tenants.. It happened a total of four times while we were there.. Each time her supervisor had to correct her mistakes.. The main mistake was on the FAS.. Maintenance is substandard and unknowledgeable.. It’s just unfortunate the current manager is still employed there.. No I will not be giving you a call and I would not recommend this overrated apartment complex to a friend.. Thank you!!

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  Response from the owner

  Hi Ben! Can you give us a call at the leasing office? We don't charge a $100 move-in fee, so we are hoping to clear up some of the confusion. We can't seem to find your info in our system, so call us to let us know what name is on the lease so we can look into this further. Thank you. You can also contact regional management at 318-222-2244.

• D

  Donna Stockton

  1.0

  To say that I am disappointed in this complex would be an understatement. I have rented the majority of my life and never experienced the unprofessionalism from a lessor. In addition, I have never been charged and always received my deposit back. I lived there for 18 months. The hall smelled like marijuana mixed with the garbage room majority of my stay. The locked gate at our entrance was broken for at least a year. These examples are just a few of many. When I moved out, all service and maintenance requests during the stay were billed to me. For instance, the washer and dryer doors were “broken.” I requested 7 different service tickets to have them fixed within the year and a half. The maintenance men could not get the doors to work properly. Instead of sending continued requests, I managed with the broken doors only to be charged for them in the end. Also, the garbage disposal malfunctioned and flooded the shelf under the sink. I was also charged for the shelf. I never received any type of documentation showing the charges for the “broken doors” or the “shelf” before or after I requested it. The only reason I knew they charged me was because I had a balance on the online apartment portal. Normally, I do not write reviews but thought future tenants should know that these reviews aren’t just dramatic past lessees. Unfortunately, this is a complex I would not recommend.

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