Englewood Bank & Trust S Mccall Rd, Englewood, Florida

Englewood Bank & Trust Reviews

4.1 stars based on 15 reviews

Featured Comments:

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  Pat Mazzoccoli

  5.0

  Laurie was amazing. She showed such patience with my brother and I today while opening our accounts. Everyone from Venice was so kind. So glad the office is now open.

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  Response from the owner

  Hello Pat, Thank you for the five-star review of the new Englewood Bank & Trust Venice office! We are proud to have friendly, enthusiastic people, like Laurie, on our team. We appreciate you taking the time to let us know about the great service you received. Thank you for your kind words and for choosing Englewood Bank & Trust for your banking needs.

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  Patrick Hynes

  1.0

  I would give it no stars if I could. Have been banking with them for almost 10 years. Since their latest "upgrade" to their system and their app, nothing but issues. Every time I try to do something that worked before, there is always an issue. First I couldn't deposit checks, couldn't transfer between my internal accounts, and now I cannot reset my password on my locked account. Comes back with an idiotic message that it can't find me or to enroll. When I try to enroll it says I already exist. Pile of junk. Of course it is on a sunday/after business hours so I have to waste my time during my work to help troubleshoot their horrible product.

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  Response from the owner

  Hello, Patrick. Please accept our sincerest apologies for your recent Mobile Banking experience. Our goal is always 100% satisfaction. Someone from the bank will be contacting you shortly if they haven’t already. If you have any questions or concerns, please contact us at (941) 475-6771. We are available by phone Monday – Friday, 7:30 a.m. – 6 p.m. and Saturday, 8 a.m. – Noon.

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  Patrick Hynes

  1.0

  Have both business and personal checking accounts here under my main business account I have a couple of checking accounts so I can transfer money in between them as they don't protect the business account if anyone steals your identity or debit card now since their recent app upgrade or banking upgrade everything just doesn't work the way it used to work went to the bank three times this week spent about 6 hours in total more time than I've spent in the last 8 years I've had accounts there ridiculous the way this upgrade was handled I'll probably keep my personal account but I'm definitely going to switch out my business ones they didn't test anything didn't have the app for Android until like 3 or 4 days later than rolling out the apple one. Can't reach anyone on phone as they are so overwhelmed by calls they have shut their number down. Didn't bring on any extra staff to help after the upgrade so placed is packed more than Walmart with people not being able to login etc etc.

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  Response from the owner

  Hello, Patrick. Please accept our sincerest apologies for your recent experience. Our goal is always 100% satisfaction, and we are sorry that we have not met your expectations. We expected both the Android and Apple apps to be released at the same time, but unfortunately, Google delayed the release of the app for Android users. Extremely high call volumes are causing our phone systems to crash intermittently. We are sorry that we have not provided you with the level of service you are accustomed to receiving. Our teams are working hard to resolve every issue presented to us. A team member will be reaching out to you soon if they haven't already. Thank you, and please know we appreciate all of our customers and your feedback.

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