ESL Federal Credit Union Ridgeway Ave, Rochester, New York

ESL Federal Credit Union Reviews

4.5 stars based on 17 reviews

Featured Comments:

• G

  Gina Baughman

  5.0

  Was in speaking with Gabriella about a credit/debit card issue. She was extremely helpful and patient. took time to explain everything,and made sure I was properly taken care of and set up before leaving.

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  Response from the owner

  Hi Gina -- thank you so much for the feedback on your recent experience! We strive to deliver superior experiences to all our customers and are pleased to be able to get everything all squared away for you. Thank you for being a customer with us -- we sincerely appreciate it!

• M

  MrFunk Inator

  1.0

  I applied for a car loan and was told I needed 2 paychecks and the vin of my current vehicles. I went to this location and met with Betsy who was unhelpful and rude. She explained the vin of my vehicle was not needed even though the online chat and letter sent to my house said otherwise. Betsy then told me I need a receipt before I could get a loan. That is very backwards but ok. I was then told my 2 pay stubs were not enough because I get paid biweekly and one wasnt a full 2 weeks of pay. I showed her my employment contract agreement and yearly pay. I have no debt and a 700+ credit score. Getting a loan for $250 a month should be extremely easy when I have directly deposited $50,000+ for over a year. Not with ESL or Betsy! I have banked with this company for 26 years. Friends and family have had similar experiences lately with ESL also. Not only did a competitor give me an amazing rate. They did so instantly. ESL even gave me a hard time about withdrawing my money from my accounts. Asking me questions about my employment and job title just for a withdrawal. I will be closing my accounts and never looking back. The worst bank and experience I've witnessed. ESL corporate should be ashamed but I'm sure they won't care.

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  Response from the owner

  Hello, we strive to deliver superior experiences to all our customers and sincerely apologize that we did not meet that expectation in your recent loan application. We will pass along your feedback to the appropriate teams and ensure that your voice is heard.

• S

  Switzerland productions

  4.0

  Very friendly and they have a good attitude with the people

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