ESL Federal Credit Union Ridge Rd, Webster, New York

ESL Federal Credit Union Reviews

3.7 stars based on 14 reviews

Featured Comments:

• J

  John Ham

  4.0

  People are really nice here. Pretty high volume branch, but moved quickly enough. Just basic transactions (deposits and balances) so I cna't speak to some of the loan reviews, but I like the fact that their accounts are truly FREE and basic checking has no minumum. Not the case for all banks

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  Response from the owner

  Thank you for the feedback, John!

• K

  Keith Squires

  1.0

  garbage credit union staffed by garbage people

• J

  JOSEPH DYE

  1.0

  I wish I could give 0 stars!!! Was trying to refinance my car and had to go here twice. First time I contacted customer service before going so I made sure I had everything prepared and they told me nothing needed, just go into the branch (in Webster NY). Then I go there, waited over 30mins bc they only had one banker staffed. Get in and they said I needed a formal payoff letter and can’t do anything without it (would have been nice to know in the first place). So I get that, go back today and I get the same woman, Wilma. She enters the details and I get a 3.5% interest rate (ok great!). So she proceeds to mess up the final steps and said she had to start the application over and they would have to repulse my credit but it’s ok bc it wouldn’t impact anything (ok fine). So she does, interest rate comes back at 4.09% (NOT OK)! So she tells me it was because the first time didn’t have the vehicle information (which I know was a lie because I watched her enter it the first time and said it came back approved with the initial rate). So I ask for a manager (enter Angela). She gives me the same BS about preapprovals not always matching the final approval even though I told her Wilma messed up and then it came back higher. So now my credit got pulled twice bc or Inept wilma and potentially screwed my chances for a better rate elsewhere. I am so mad I may completely switch banks bc of this. DONT WASTE YOUR TIME WITH THESE CLOWNS AND IF YOU DO, WHATEVER YOU DO, RUN IF YOU GET WILMA!

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  Response from the owner

  Hi Joseph, we sincerely apologize about your recent experience in getting your auto loan refinanced. We strive to deliver a superior experience with all our customers and understand we did not meet that expectation with you. We will forward this feedback on to the appropriate managers for further review, and ensure that your voice is heard.

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