Expedition Credit Union Florence Trl, St Paul, Minnesota

Expedition Credit Union Reviews

2.9 stars based on 17 reviews

Featured Comments:

• L

  LYNNE RAINER

  5.0

  I always get great service! The people are very friendly and helpful and thoroughly answer all of my questions.

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  Response from the owner

  Thanks for the review and for sharing your experiences!

• A

  AIDEN NOBEL

  1.0

  Had to call 3 times to get errors fixed. Poor fund management. Access to accounts online is always down. Long hold times. Have to show up in person with cash to add funds or make payments. They say you can transfer online but the site is always down or creating errors. I have to call twice a week just to maintain my accounts. There is no instant access to funds. Everything is a 3-7 day transaction.

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  Response from the owner

  Hi Aiden, We do accept checks, cash and automatic transfers from other institutions. Hold on funds may apply when sending in checks as described in your account agreement. We did update our online banking systems about 3 weeks ago impacting call volumes. There are online payments available and we have not been experienced any down time with the site except during the initial conversion. Sorry to hear you are having issues with the site. Call volume has been above normal since our Online Banking upgrades in mid-June and are trending back to normal. Like many businesses, we have also been working to become fully staffed and have some new staff. Our employees can always work with you to help you set up electronic payment or access your accounts online. If you would like assistance, our call center can be reached at our main number then option 4, option 2.

• B

  Bob Smith

  1.0

  High maintenance accounts. Poor website and electronic management. No online payments. Requires visits to make transactions. Website doesn't work. On the phone constantly while they try to fix errors. Half hour wait times on the phone to get the rookie salesman on the phone who doesn't have account access yet.

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  Response from the owner

  Hi Bob, We did update our online banking systems about 3 weeks ago. There are online payments available and we have not been experienced any down time with the site except during the initial conversion. Sorry to hear you are having issues with the site. Call volume has been above normal since our Online Banking upgrades in mid-June. Like many businesses, we have also been working to become fully staffed and have some new staff. Wait times are starting to decrease and our teams can always work with you to get an answer - even if it may require a call back with the correct answer.

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