EZPAWN W Main St, Lewisville, Texas

EZPAWN Reviews

4.9 stars based on 544 reviews

Featured Comments:

• L

  Laura Mendez

  5.0

  Yamellie was excellent she was polite and gave me a great deal very courteous and polite very good job thank you for your service

• M

  Michael Hixson

  1.0

  They are not professional at all The staff is extremely rude. They have been rude with me since they took over this location. And since day one I have had nothing but disrespect from there staff except for the few that where with Max Money. But the staff the staff that came with EZ Pawn are not professional and have been rude with me since day one. And it was all over because I forgot my ID and couldn't find my account because they were putting in the wrong phone number. Then told me that to buy sell or put something in pawn you must give them your ID I cam understand selling or pawning something that they need your ID. But if you want to buy something. Why do they need a copy of my ID. It was a movie. And They will hang up on you if you don't know your DL number. And if you forget you ID they will not do business with you at all. They make copies of your ID for no reason. Overall the worst customer service I have ever had. I wouldn't recommend them to anyone.

• J

  James Song

  1.0

  Had a great experience and was provided excellent customer service. I would recommend this place to friends and family. 7/8/22 REVISITED: When I went here the first time I had a knowledgeable employee talking to me about firearms. He offered me an 85% value of what I was planning to sell the gun online for and even though it was a little less than what I wanted to sell it for I sold it because I did not want the hassle of shipping it myself. Today I went in with an equally nice and rare firearm and the employees there could care less. I don't think they even looked up the right model of my gun. A quick search online with the correct model would show that the gun I brought in has only been sold used or new 5-6 times in the past several years for the entire US. The firearm was produced for only a year and in limited numbers. The total resale value of the guns I brought in was $1500 (very conservative and based on used gun prices on gunbroker and guntrader) I asked for $1200 and they offered me $500. It was my mistake in thinking that because I had a great interaction here before that I would receive the same service again. It was a waste of my time and unfortunately, I won't give this place a chance again. They didn't have many firearms to sell anyways.

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  Response from the owner

  James - I sincerely appreciate your review. We're happy we could complete the deal and we are excited about any future recommendations! We look forward to your next visit.

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