FAIRWINDS Credit Union N Alafaya Trl, Orlando, Florida

FAIRWINDS Credit Union Reviews

3.8 stars based on 22 reviews

Featured Comments:

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  PAUL MCNAMARA

  4.0

  UPDATE: June 21, 2022 Visited again today. Looks like Fairwinds at this location is open for business! Lobby is open, help desk is staffed. Two teller stations open as well as the drive-thru. Responsive to our needs. Got into our safety deposit box in short order. Friendly staff members! BEWARE! The lobby closes at 4:00 pm Monday - Thursday! So if you’re attempting to conduct face-to-face business or access your safe deposit box, get there before they close! Went there this morning to access our safe deposit box and SURPRISE! The lobby was closed without any advanced notice! So we wasted $4.00 per gallon gas and have to make another trip! Not the most friendly CU to conduct business. Update: Thursday April 21, 2022. Returned to this location to access our safety deposit box and make a cash deposit. Once again the sign stated the lobby was closed! This time we rang the “doorbell” and a young lady came to the door. We explained that we need to access our box. She stated that they were understaffed and we would have to wait outside. Then another staff member came to the door (Kelly) who asked what we needed. We told her “Eric” told us to ring the doorbell and someone would help us. Kelly did let us in and she apologized for the inconvenience and wait explaining that the office was understaffed and it was difficult to hire people. She accommodated our need to access our box and she personally made the deposit. For Kelly’s personal service we’ll add a star. However, this location is directly across the street from the Fairwinds main office building. It’s hard to believe that some of those staff, managers, exec’s, are not capable of staffing this location! It may be a matter of economics and not so much difficulty in hiring people. There are thousands of students up the road at UCF form which to recruit!

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  Response from the owner

  Hello Paul, We are sorry to hear about your experience. Our crew are able to provide full-service through the drive-thru. So in order to continue to serve our members when there are staffing issues, we close the lobby and operate through the drive-thru. Please send an email to [email protected] with your contact information so a member of our team can reach out and assist.

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  aybeachbabe1

  1.0

  So I’ve been coming to this bank for 11 years, I’m a bartender so every time i deposit, it’s a large lump sum of cash. I always have issues with this branch, even though I’ve been a member for 11 years. I have utilized every service fairwinds has had to offer. Recently I’ve been discriminated against because their employees don’t “feel” like don’t certain transactions. My precious deposit took 35 minutes in the drive through for counting 3k in large bills, i am in the only one in the drive through in this moment. Now my transaction today, the manager tells me he cannot give me a receipt of deposit, when every other fairwinds branch has and will give me this. His name is Eric and is incredibly rude and assumes his own rules apparently. Obviously incapable of his position, considering who would trust a bank that does any of this. I’ll be emptying my accounts and going to my other bank from henceforth. Terribly sad since i built this relationship and hoped to secure my home loan with them.

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  Response from the owner

  Sam, We pride ourselves on providing our members with exceptional customer service, so we are sorry to hear that your experience was less than excellent. We value your eleven years of partnership with us and had a manager try to reach out to you via telephone and leave a message. We assure you that we are here to help.

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  Michael Duran

  1.0

  if i could give this bank less stars I would. I applied for a loan to help build my credit and got denied. I tried to refinance m vehicle through them and got denied. I tried changing my phone number through the app and couldn't do it. it kept asking for a text to my old number to verify. I spoke with their online chat service who said they changed it and its still trying to verify through my old number. I called and have been on hold for about an hour and half now. I would just be quicker if I tried communicating with them through carrier pigeon

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