Fifth Third Bank & ATM Lighthouse Way, Loveland, Ohio

Fifth Third Bank & ATM Reviews

2.6 stars based on 6 reviews

Featured Comments:

• J

  Jolene Daugherty

  5.0

  My husband became his sister’s guardian with all the financial responsibilities that are involved. Lora Gray has been a most valuable assistant in dealing with all the demands that go with it. She is efficient, timely and always positive and helpful. My husband is most thankful he has her guidance and support.

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  Response from the owner

  That's great! We appreciate you taking time to share your positive experience and recognize Lora. We'll be sure to let her know.

• D

  Dan Morgan

  1.0

  Five plus years with this institution and they closed my savings account in Feb because it went to zero balance for a few days. I called the rep and she indicated there was nothing she could do. I was amazed at the lack of respect for an existing member and decided to move my savings and checking accounts to another financial institution. My credit card was the only existing account, This account gets paid every month 100% before the due date... all five plus years. In July I did not receive a statement which would have been due 8/2. I realized the payment had not been made so i went online and found $66.87 in late fee's and interest charges. The interest charges were calculated on the delinquent dollar amount and on the new charges which were not due to be paid until 9/2. What a racket... I called customer support and waited 45 minutes to be told we can do nothing about it. Again... very rude with little concern for the issue or my business as a member. I told the lady i would be closing my account as soon as i received my final statement and it was paid. She closed the account immediately when i got off the phone which apparently erased my accumulation of 7,480 reward points which i was going to use to pay the interest charges. I find dealing with 5/3 representatives very unprofessional and not easy to work with. Certainly not willing to correct mistakes.... I am closing all of my accounts!

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  Response from the owner

  Dan, I'm very sorry to hear you're unhappy with your experience. If you would like to discuss, please call us at (877) 833-9973.

• R

  Rebecca Mayer

  1.0

  The experience just keeps getting worse and worse.

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  Response from the owner

  Rebecca, We're concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 to discuss. Thanks.

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