Fifth Third Bank & ATM Kalamazoo Ave, Grand Rapids, Michigan

Fifth Third Bank & ATM Reviews

2.3 stars based on 8 reviews

Featured Comments:

• R

  Robert Feutz

  5.0

  I have been with a Credit Union for the last 8 years and I am transitioning to Fifth Third sue to moving. Any needs or someone to work with i recommend Victor. He is super helpful and very honest. Great first impression of this bank!!

• A

  Amaer Ali

  1.0

  I’m Customer at fifth third bank From 2016 this is the third time I try to apply for loan for my house they gave me 380 thousand dollars and I sign papers for 380 and the house was 370 thousand and the Appraisal came back for 365 and they were ok for it and the closing was July 15 before July 15 I have a big family I talk with the owner of the house that Im living in and the contract for rent to finish on August 1st we are 8 people a big family. They called me to talk with the bank when I went and everything was canceled. I was so stressed out. For my personal thing is don’t go to fifth third bank specially if you don’t understand English like me and my wife we don’t speak English they just wanna do stuff that they want to.

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  Response from the owner

  Hi Amaer- We're concerned about your message and would like to understand what happened. Please call our team at 800-972-3030 to discuss.

• R

  Roxi s

  1.0

  My husband and I were working with a loan officer and loan processor through 5th 3rd to buy a house. It was the worst experience I’ve ever had. Thankfully we’re not first time homebuyers and know this is NOT how things are supposed to be. The lack of communication between the two people we were working with is unbelievable. We constantly had two different people telling us two different things. I asked a question and it took them over 2 weeks to give me an answer and when we did get the answers we were told two different things. That happened continuously throughout the course of working with them. I called and left multiple messages before the manager called me back. My husband called him as well and never got a call back. The lack of service and the quality of service made me want to throw in the towel and stop all together. I honestly could go on and On about the problems we had but I think my point has been made. Thankfully I switched mortgage companies and it didn’t have ANY of the problems that this bank had. This is making me want to close my bank accounts with them In general and move on. Bottom line; don’t go to this bank for a Mortgage. Use a mortgage company instead.

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  Response from the owner

  Hi Roxi- I was very sorry to read your comments about your dissatisfaction with our bank. We'd like to take the necessary steps to make things right, but in order to do so we need to talk to you. Please call our social media team at 877-833-9973 so we can assist.

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