Fifth Third Bank & ATM Ogden Ave, Aurora, Illinois

Fifth Third Bank & ATM Reviews

3.4 stars based on 9 reviews

Featured Comments:

• O

  Owner

  5.0

  Yo this my bank and Manuel is great 👌

• I

  Isiaah Reyes

  5.0

  Honestly love the assistance and customer service that I recievw from here. I've been backing with Fidth Third for almost 5 months now and they have not let me down once. Manuel the Personal Banker is a huge help and is always checking in on his customers as well as goes above and beyond with giving options to help his customers. I highly recommend banking here and if you do ask for Manuel

• A

  Akiya C

  1.0

  I was at the location on Ogden in Aurora. The address is 2998 Ogden Ave. I was at the bank at 1:55 drove to the drive-through, all signs were closed. When I pull back around the front, the guy was locking the door. I knocked on the door and mentioned that the bank should not be closed until 2 PM, he signaled me to go away as if I was nobody. I said that I was calling corporate and ask for his name, he hide his name tag, stared at me and walked away. A girl came walking out at exactly 2pm to go home. I sat in my car to call corporate. I was on hold for too long and drove away while still on hold. Someone answered shortly after and asked me the address so I drove back around because I wasn't too far. I got out of my car looking for the address on the door and he came out between the double doors and started recording me and my Car plate as if I did something wrong. I'm not as upset at the fact of them closing early as I am with how I was dismissed and treated like I did something wrong with no explanation. He could've made up a reason for them closing early and I would've been fine. But he just waived me away as if I was nobody. I am a customer and was treated like a criminal. It’s Christmas and I was trying to access a little cash to buy a gift for a loved one. Communication goes a long way, and that’s not waiving someone away like an animal. I would like the video of me and my car deleted from his phone immediately and for the staff to be coached on customer service, and proper branch closing procedures... In today’s world, I can easily say that I felt a bit discriminated against because Im a black woman, wearing a head scarf, with sweats and tennis shoes on, and wonder if I was of another race, dressed differently, if that would’ve made a difference in how I was treated, but I won’t pull that card because our country has already been through enough. However; this team definitely needs to be coached on proper customer service and not taking it upon themselves to set their own business hours because they want to go home early. I’ve never had a good experience here, but it’s never been this bad. The service experiences I have had, speaks to the expectations and leadership of their direct manager, and because the guy hide his name, I don’t know who to make a complaint against.

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  Response from the owner

  Akiya, I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

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