Fifth Third Bank & ATM E Fowler Ave, Tampa, Florida

Fifth Third Bank & ATM Reviews

2.8 stars based on 19 reviews

Featured Comments:

• F

  Faizah Zafar

  5.0

  Atif Naqi is very helpful and professional.

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  Response from the owner

  That's great! We appreciate you taking time to share your positive experience and recognize Atif. We'll be sure to let him know.

• A

  Asael Albelo

  1.0

  Kwame Kenyatta and Zoe are two of the rudest bank representatives I have ever met. I came to the branch to simply add my wife to my account after opening an account yesterday. Upon entry Zoey advises that they are closing in 30 minutes and I should come back Monday. I advise that I just need to add my wife to my account and take a seat. I listen as Kwame makes promise after promise to another customer that the bank is always available to them and to reach out if they ever need anything. He also indicates that customer service is their top priority. At about 12:05 p.m. Zoey and Kwame get together and have a conversation for about 10 minutes. Kwame then helps another customer that walked in after us. Kwame later comes out after we have been waiting 45 minutes now and tells my family that he was booked solid for today and cannot help us. He literally just took care of someone else but refused to assist us. By far the worse banking experience. I will be closing my newly opened account Monday. UPDATE: I contacted the customer support center as indicated below and waited on hold for over 10 minutes and nobody answered. It appears the lack of customer service is reflective at this level as well. This bank seems to be a real let down and is simply full of empty promises. I highly suggest you take your business elsewhere.

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  Response from the owner

  Hi Asael- I’m very sorry that you did not receive the level of customer care that we strive for here at Fifth Third. We’d like to talk with you so we can help you. Please call our social team at 877-833-9973. Thanks for your time and the opportunity to assist you.

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  Angel Fraga

  1.0

  Don't even bother opening a business account here they will not help if you have any issues. They let your account get compromised multiple times and tell you they will call you back by a certain date/time but do not. When I call they don't even answer the phone what kind of bank does not answer their phone?! Believe me they will string you along. My card was canceled so many times with no explanation so it left me with no way to order merchandise for my customers. In the mean time my so called bank took no actions and did not help in any way but they did charge me multiple times to get my card in the mail. This bank is not on your side in any form. They only care about the money. Today they told me thats also why my personal account gets hacked too is because I have a business account too. How does that even make sense? What a joke!! $1600 was taken out of my account and they claimed I singed paperwork at the bank then they said it was somebody else. They told us don't worry we are working on it but with no return phone calls and no follow-up. I can assure you they do not care about there customers. Long story short there are definitely better banks to bank with!!

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  Response from the owner

  Hi Angel, I'm sorry to hear your experience has not lived up to the quality of service we strive for at Fifth Third. We'd like to find out a bit more to see if there's anything we can do to help. Would you mind calling us at 877-833-9973 so we can assist you?

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