Fifth Third Bank & ATM W Stadium Blvd, Ann Arbor, Michigan

Fifth Third Bank & ATM Reviews

3.3 stars based on 10 reviews

Featured Comments:

• A

  Alan Samaha

  5.0

  Brian over here is a really good guy. Gets to you promptly when needed.

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  Response from the owner

  Hi Alan, thank you for giving us the opportunity to assist. Have a Fifth Third better® day!

• J

  Jasmine Chapman

  1.0

  I called at 4:57 to try and speak to a banker and they let the phone ring 3 separate times and then at 5pm the phone lines are cut of. What good service. My big issue is when you changed your hours to 5pm you make it so that people who get off at 5pm and have an issue cannot get your assistance. That’s ridiculous!

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  Response from the owner

  I am sorry to hear that your experience did not match your expectations, Jasmine. We would like to help! Please give our social team a call at 877-833-9973.

• K

  Kurt Morin

  1.0

  I had a mortgage on my home with Fifth Third. During the pandemic I took advantage of their forbearance program and deferred mortgage payments. During this time, I listed my house for sale and accepted an offer. I closed on my house and paid my mortgage off in full. 15 days after closing, my credit score dropped nearly 200 points. Fifth Third closed the account as 150+ days past due... It has been almost three months since this has happened. I have reached out to Fifth Third numerous times via phone and email. I have been told repeatedly, "there is no way to correct this issue since the mortgage account is closed". I lost the purchase of my new home due to my credit score. I have ZERO derogatory marks on my lengthy credit history until the closing of my account with Fifth Third. I have recorded calls, bank statements, and loan payoff statements proving I was not delinquent. This has been provided to Fifth Third numerous times. They will not help and continue to tell me it's impossible to change. To this day, it is not even close to 150 days from the date of the payment they are claiming is late. Again, on a closed account, paid in full. Maybe sharing my story publicly will get the attention of someone at Fifth Third that is willing to help...

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  Response from the owner

  Kurt, I'm very sorry to hear your experience with our bank was unsatisfactory. We are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

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