Fifth Third Bank & ATM Whittaker Rd, Ypsilanti, Michigan

Fifth Third Bank & ATM Reviews

2.5 stars based on 11 reviews

Featured Comments:

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  Paul Martelli

  5.0

  I am not a member of Fifth Third Bank, but I stopped at this location due to a concern over counterfeit currency I was paid during a private sale. I arrived shortly before closing, but they were happy to help me (no line which was nice!) and verified the currency. Their service and attitude were top notch and, although I am part of a credit union, I haven’t experienced service like this at any bank in awhile. A+ Fifth Third!

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  Response from the owner

  Hi Paul! Glad we could help. Have a great day!

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  Tyrone Hinton

  1.0

  I’ve come to the realization that fifth third is not a good bank to bank with. I had 2 unknown changes on my account and was suppose to get issued a new debit card. Online card services has mailed me 4 cards and I have not yet to receive any of them. Was told it was even mailed to the branch still haven’t received. I received a alert with a email telling me my new debit card has been activated. Called to report that as Fraudulent the customer rep said that I should wait one more day to see if it showed up and that he didn’t see an alert on his end. I called the Whitaker office and of course the bank manager is to busy to take my phone call. The only thing left to do is pull my money out and bank somewhere else at this point. I’m very disappointed in the manner they have handled my debit card needs.

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  Response from the owner

  Hi Tyrone- I was very sorry to read your comments about your dissatisfaction with our bank. We'd like to take the necessary steps to make things right, but in order to do so we need to talk to you. Please call our social media team at 877-833-9973 so we can assist.

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  Debra Love

  1.0

  Someone impersonating me walked into this branch and opened a joint checking account in my name, then transferred $25,000 from my savings account into the new account. They then WALKED OUT OF THE BANK WITH MY CASH!!! BTW, I live in Cincinnati, OH. I went into my local branch to ensure that alerts/freezes were put on all my accounts on Friday, by Sunday someone in Michigan was again using my debit card this time to make online purchases. No one from the bank is returning my calls. As soon as I can find another bank I will be leaving Fifth Third. Update: Another 2 unauthorized transactions tonight in Michigan after supposedly having customer service cancel my debit card yesterday!

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  Response from the owner

  Debra - I'm concerned about your message and would like to understand what happened. Please call us at (877) 833-9973 (Mon-Fri 8am - 9pm ET). Thanks for letting us know!

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