Fifth Third Bank & ATM E Thompson Ln, Nashville, Tennessee

Fifth Third Bank & ATM Reviews

2.9 stars based on 19 reviews

Featured Comments:

• J

  James Ayers

  5.0

  Very experienced people. Amazing service. Sahar and Jamal are excellent.

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  Response from the owner

  Hi James, we appreciate this great feedback. Thank you for your business!

• M

  Margarita V

  1.0

  Started out good. Quickly went downhill. The person who entered my info neglected to put in my apartment number so my debit card didn't arrive. A week later, I asked what was taking so long and the the teller blew off my concern. I was told by the teller that it could take up to 10 days. That's all good, but would it have killed him to check? He would have discovered the error. As a result, my debit card took two weeks to arrive. When I went in to deposit a check, the employees acted like it was my fault the apt number wasn't put in. The app is ridiculous. I can't use Zelle, even though I followed the instructions, transfers to linked accounts take forever. I called the customer service number and there's a wait that's over 30 minutes. This experience has left a bad taste. I'm planning on closing this account. People warned me this wasn't a good bank. Should have listened.

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  Response from the owner

  Margarita- We are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• A

  April Showers

  1.0

  I have been a customer since this bank was built on East Thompson Lane! Jamal was one one the ONLY bank reps that hands down went above and beyond for any customer at anytime, even 2 mins before they closed the doors. I recently bought a money order on 9/9/21….the lady asked “would you like a envelope?” I replied, “Yes thank you!”….the envelope was a standard envelope. I mailed it from my local post office. The person I mailed the money order to did not tell me that they closed their P.O. Box. SO THIS IS WHERE USPOSTAL Services drops the ball…. They can’t find the money order at this point…. The bank has stated they of course have to wait 90 days to reinstate or to refund the money order ( which is understandable) …. So I go to my regular banking location at East Thompson Ln (the turn over and amount of ppl that come through this location is ridiculous) THE SAME LADY THAT GAVE ME THE ENVELOPE tells me that since this is on a Saturday and she doesn’t know how to take care of a transaction like this I will have to wait for the manager on Monday morning. It’s the principle of me having to come back… the fact that this employee is not trained to do her job… it’s the fact that EVERY TIME I walk in this particular location she is utterly rude and acts as if she doesn’t know or like her job. After calling another location and finding out who the actual manager is “Carlos”and speaking to John at the 8th Ave location (he was very kind and apologized on her behalf and helped me SOOO MUCH) he let me know when new locations are opened they do move bankers around and I was able to find out where Jamal was transferred. I will travel for good service. No joke. I won’t use a particular place just for convenience. I will travel for good service and respect. It may be time to close my accounts anyway and use a different bank. I don’t need someone holding my money or receiving my direct deposit’s to treat me like I don’t matter to them or just be rude and treat me like another number. I don’t know if she just doesn’t like her job or what but it shows.

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  Response from the owner

  April, we are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

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