Fifth Third Bank & ATM Glendale Ave, Toledo, Ohio

Fifth Third Bank & ATM Reviews

3.1 stars based on 9 reviews

Featured Comments:

• C

  Clara Gomez

  5.0

  I'm very happy with personal, special our account manager, really helpful, kind and quick.

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  Response from the owner

  That's amazing! Thanks so much for the compliment!

• T

  Tina Mathias

  1.0

  I phoned this branch multiple times to receive a voice mail telling me to call back later, they were busy with other customers. I went online and set an appt. for a return phone call from the bank and never received a call back. I went back online and started calling all of the area branches in Toledo, until one picked up. I spoke to Chris at the Secor Rd. location, who picked up immediately, and he assisted with obtaining a wire routing number for a mutual customer. Chris was great and deserves a 5 star report. I'm located in Florida and work in a busy office setting. It is very disappointing that Fifth Third Bank does not take the continuous negative reviews of your local branches in Toledo seriously. A reply on the rating page is not cutting it in getting the problem fixed. I would assume your bank is losing business due to not having a live person to pick up the phone. One of your branches did pick up the phone, but immediately disconnected the call. Poor customer service in an industry that relies on the customers to keep coming back for service. Confirming Your Fifth Third Phone Appointment Dear Tina, Thank you for scheduling a phone appointment with us. A member of our team will call you on this date and time at the number you have provided. Appointment date and time: Thursday, July 14, 2022 - 2:00PM EDT We will call you at: XXX-XXX-XXXX Appointment topic: Personal Banking & Borrowing – Phone Business Name (If Applicable): Confirmation number: N1D4TJLH

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  Response from the owner

  We're concerned about your message and would like to understand what happened. Please call our social team at (877) 833-9973 to discuss. Thanks, Tina.

• K

  Kim Johnson

  1.0

  Open up a account two week's ago and haven't received my card and I went to cash my check and they wouldn't do it and the lady was rude and told me to just close the account..And she couldn't tell me why it couldn't be cashed, and I had no problem cashing it last pay period but I couldn't cash it this week so I think I'm going to just cancel the account..🤷‍♀️

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  Response from the owner

  I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks, Kim!

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