Fifth Third Bank & ATM South La Grange Rd, Mokena, Illinois

Fifth Third Bank & ATM Reviews

2.8 stars based on 10 reviews

Featured Comments:

• R

  R Rymek

  5.0

  I dont understand the 1 star reviews.First off, this bank ,We think is wonderful.We deal with Tracie White at this branch.Shes amazing! She goes the extra mile for you.Shes a very dedicated employee.If shes off work at 3pm? She'll stay till 6pm making sure all your questions are answered and your happy.She returns calls quickly.We love this bank.If you want a bank that has your back,.. Do business here.

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  Response from the owner

  That's great! We appreciate you taking time to share your positive experience and recognize Tracie. We'll be sure to let her know. 💙 💚

• E

  Emily Case

  2.0

  Trying to change my name and address, I called this branch ahead of time to ask about I would need present with me when I come into the branch to change this info. I was advised to bring my marriage license, but was not told I would need the other account holder present with me to make the change. When I got there, they said the second account holder needed to be present to physically sign off on this. Drove 1 hour round trip to hear this when I tried to call ahead to avoid something like this. Will likely be closing my accounts with them when I return, this is not the first time I’ve had trouble with Fifth Third, and they are by far the most difficult business regarding name/address changes. The woman who assisted me was kind, but my main purpose for my visit was not successful, hence the two stars.

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  Response from the owner

  Emily, we are so sorry that you felt you had a two star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• M

  Michael Blount

  1.0

  I have been trying to refi my home for 6 months. It is still pending. I have all my investments and savings with your bank and am about to transfer everything out to another bank due to the miserable way I have been treated. No callbacks,, not able to reach the personal banker at mokena branch. Helen Blount

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  Response from the owner

  I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks!

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