Firefighters Community Credit Union | FFCCU St Clair Ave, Cleveland, Ohio

Firefighters Community Credit Union | FFCCU Reviews

4.2 stars based on 13 reviews

Featured Comments:

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  Teresa Galloway

  5.0

  Customer service is very understanding helpful if they can’t help they will ask to sure what your needs are Met and that your experience with the professional staff is uphold it was the firefighters community credit union at all times I have been with the firefighters credit for over 40 years and I will remain hey customer of FFCU

• J

  Jennifer Grove

  1.0

  Opened an account here for savings. Have a few thousand dollars in there and got a notice threatening to charge me $10 a month for not using the account enough. I have like $5k in there why would that result in any charges? You're earning free interest off my money. I guess I'll put my money somewhere else. Really sneaky practice as I was definitely never made aware of this fee when I signed up. They silently start stealing your money all the while making money from holding on to your money. I see someone else below fell victim. Shocked to see a credit union engaging in such shady practices. An account with a decent balance should never incur fees.

• L

  Lee H.

  1.0

  I've been generally happy with FFCCU. They offer very good loan rates for members. There are a few things that bother me enough to drop them to 3 stars: #1 - They used to offer free coin counting and they now charge a fee for that. I have an account and my wife who is on my account has a loan thru them and yet I still have to pay a fee. #2 - You cannot call your local branch directly. You can only call the downtown Cleveland branch. The loan person in my local branch was extremely helpful in the past and now that I'm ready to apply for the loan, I cannot reach her with my questions without going in person. The loan person in the downtown branch couldn't even tell me whether or not there were closing costs on a home equity loan. Fortunately I got the same loan rate with another bank. UPDATE: Now I had to drop them to 1 star. I paid my property taxes online and FFCCU rejected my payment because apparently, you cannot enter your account number exactly like it appears when you log in online. You need to omit the first 3 zeros of your account number and (for some reason) add a couple zeros at the end. This garbage cost me over $200 in late payment fees from the county. Go somewhere else!

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  Response from the owner

  Thank you for your feedback Lee! We value what our members have to say and how we can better meet your needs. In most cases members are able to use our coin counting services free of charge. Based on your explanation above, you should be able to enjoy that benefit, and we apologize if you received inaccurate information. We also appreciate your need to connect with a specific teammate. While our main phone line does ring straight through to our member contact center, all our teammates have individual extensions where you can contact them for any of your financial needs. Please feel free to call or email with your contact information, and we can get you in touch with the teammate who has helped you in the past.

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