First Capital Federal Credit Union Kenneth Rd, York, Pennsylvania

First Capital Federal Credit Union Reviews

3.9 stars based on 19 reviews

Featured Comments:

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  Tina Steinfelt

  5.0

  Absolutely love FCU. Best bank ever! Wish we would've made the switch sooner!

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  Response from the owner

  Thanks for the 5-star review Tina and thank you for your membership! We love our members!

• C

  Cory Waltemyer

  1.0

  I belonged to a credit union that got bought out from First Capital Credit Union.. I have other banks and credit unions that I use so I didn’t keep much money in FCCU. I had $70.46 in my account just to keep it open if I decided to get a loan. The other day I received a letter in the mail giving my current balance $55.48, I was puzzled why I didn’t have $70.46, I read the statement and it said “withdraw dormant fee”, I never heard of a bank or C.U taking money from a customer. They take $5 a month if you don’t use them. I called the York branch and explained everything to a manager, she didn’t care about the money being taken out of my account. Needless to say I closed my account!! Don’t use this C.U.

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  Response from the owner

  Good Afternoon Cory, First Capital prides itself on delivering excellent service to all of our members each and every day. Although our structure may not be fully set up like your old Credit Union, we offer our members a large array of free features, services, and some of the best rates around. If you would like to have someone give you a call back to learn how you can avoid any fees in the future, just let us know and we will have someone from our team reach out ASAP. Or, if you would like to stop in, we are having a free Member Benefit Day complete with cookout next week on October 21, 2021, we would love for you to stop by.

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  Muneerah Shabazz

  3.0

  I agree with other consumers their policies and practices are outdated. I moved my children's accounts to online banking years ago and received awesome CD rates. I only had this account open because of my direct deposits that were already set up with them, but after a less than accommodating customer service experience, I'm out.

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  Response from the owner

  Hi Muneerah, thanks for your feedback. First Capital prides itself on the service we provide to all our members. Someone from our management team will be reaching out to you.

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