First Citizens Bank San Felipe St, Houston, Texas

First Citizens Bank Reviews

1.6 stars based on 8 reviews

Featured Comments:

• E

  Erin Goldman

  5.0

  I have been banking here for 5+ years and have always had pleasant and professional experiences with the staff at the Galleria location.

• I

  Isabel Reyna

  1.0

  If I could give them NO stars I WOULD! It is IMPOSSIBLE to speak to anyone either here at this branch or the 800 customer service number. The customer service line doesn't have the option I need. Therefore It was not allowing me to even be connected to live agent. Second I called a local branch where I was placed on hold for over 25 min before someone answered and hung up on me.

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  Joel Gargus

  1.0

  I have never left a bad review of a B2B business until now, but I feel the need to warn as many other business owners as I can to stay away from First Citizens Bank. I have been with this bank over a year and even have an SBA loan with them. I have never had a worse experience with a bank in my life. I am currently in the process of moving all my accounts to another bank. All of the people at their corporate location, their SBA department, as well as the some of the higher level managers at the local branches are wholly incompetent. There have been entirely too many things to go into in a short review, but I highly recommend using another bank and saving yourself a lot of frustration and money--yes, they cost me A LOT of money by making a mistake during the SBA loan process.

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