First Citizens' Federal Credit Union Administrative Offices Mill Rd, Fairhaven, Massachusetts

First Citizens' Federal Credit Union Administrative Offices Reviews

2.1 stars based on 11 reviews

Featured Comments:

• K

  Katrina Tibbetts

  5.0

  I had a really pleasant phonecall experience with chelsea I think her name was. I was on my work break which was only 15 minutes. She worked very fast to help me with my situation. And she was very kind, & helpful with a very blooming positve personality. I love encounters like that. You could tell she truley cares about people and her job. I hope she gets to see this review

• c

  chris prause

  1.0

  This company is not what it once was. Customer service has tanked and it seems like management just doesn't care. Issues that should be quickly resolved (credit disputes, overpayments, paying off loans in advance) require multiple phone calls or showing up in person (fun stuff in a covid environment) just to be resolved. 24/7 support is also unavailable meaning your emergency has to wait until the next day. While it seems if you post a poor review someone from marketing will reach out to help rectify the situation, it's unfortunate that it even has to get to that point. I've closed out my account and opened one with Pawtucket. I've heard good things about Navigant as well. TL:DR: They're fine until there's a problem but there are better banks to support and bring your business to.

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  Response from the owner

  Good afternoon Chris. We are saddened to hear about your experiences with First Citizens'. We welcome the opportunity to resolve any issues or bring specific instances to Senior Management. You can always email [email protected]

• F

  Felicia Marks

  1.0

  I made an over payment and have been going back and forth with them for well over a month to get my money back. First they said they have no record of the payment so I got a trace from my bank and all of a sudden they saw it and tell me the check had been sent out and I should have received it. Since I had not received it they cancelled it and were going to resend it. On the phone with them again and the representative says she has no record of it. I would not recommend using First Citizens Federal Credit union for an auto loan if you do not bank with them. They also made making additional payment on your loan near impossible and charge outrageous fees to pay them.

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  Response from the owner

  Good afternoon Felicia. We sincerely apologize for this experience and would like to rectify this as soon as possible. Can you please email [email protected] and we will connect you with the right department to help you.

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