First Citrus Bank N Dale Mabry Hwy, Tampa, Florida

First Citrus Bank Reviews

4.4 stars based on 19 reviews

Featured Comments:

• A

  Amar Amin

  5.0

  Best Staff and excellent bank. I have been banking here for more than 10 years

  ---

  Response from the owner

  Thank you for being our client for the past ten years! We are glad that you've been able to experience our commitment to you and your banking needs during that time. We look forward to seeing you at our office, or supporting you by phone or online in the future, as our bankers continue to deliver banking services that exceed your expectations.

• S

  Susan Brewer

  5.0

  I was with Bank of America for 20 years with a business account and switched to First Citrus a couple of years ago. I will never go back to the big banks. Chris the manager personally helped me secure two PPP loans, unlike BoA who never even submitted my applications because they were backlogged. They are quick to respond to emails and calls, and take great care of my account. I cannot say enough good things about them. They really focus on the small business customers.

  ---

  Response from the owner

  Susan, thank you so much for leaving a review. Our mission is to provide premier community banking services to entrepreneurs and individuals in our area. We value how you contribute to our community. Small, locally-owned businesses keep our beautiful cities thriving and growing. We are so happy we were able to support you when you needed it most and will continue to deliver beyond your client expectations.

• C

  C Tedone

  5.0

  My business is a client of First Citrus, Carrollwood branch. First Citrus has brought the customer service back to banking. They are responsive and banking with them is easy and hassle-free, unlike with larger banks. With larger banks, I find that it can be hard to get a hold of someone who can help me. It's also tough to get things done because they have a long list of bureaucratic policies that they apply to every single customer, whether they make sense or not. Every time I call a big bank, I have to talk to a different representative and re-explain the issue and nobody I talk to has the authority to make decisions or go outside the bureaucracy to help me get things done. I have not experienced this with First Citrus. They make banking quick and easy and I feel that I have a professional relationship with two bankers who know me, know my business, and won't make me cut through massive amounts of red tape for no reason just because "it's the policy." My points of contact aren't just call center reps. They DO have the authority to help me cut through the red tape and they do a wonderful job of it.

  ---

  Response from the owner

  We love to hear this. We whole-heartedly believe that by assisting the small businesses in our neighborhoods, that we are furthering the vibrancy and growth of Tampa Bay by helping the small businesses, their families and the people they employ more financially secure. We truly care, because all of us work, live and play in Tampa Bay! Community banking at its best. Thank you for your review!

More reviews (16)