First Commerce Credit Union Thomasville Rd, Tallahassee, Florida

First Commerce Credit Union Reviews

4.1 stars based on 10 reviews

Featured Comments:

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  Chad Sanders

  5.0

  Scott Shoemaker assisted me in getting pre-approved for an auto loan. He was friendly, knowledgeable, and proficient. He even returned my call, AFTER THE BANK WAS CLOSED ON SATURDAY, as I needed some quick help while at the dealership. Thank you FCCU and thank you Scott!

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  Response from the owner

  Thank you, Chad, for leaving this review and letting us know about your awesome experience with Scott! Enjoy your new auto!

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  Tiana G

  1.0

  WORST BANK I HAVE EVER DEALT WITH…EVER!!!!! If you can bank anywhere else..literally anywhere else I would suggest doing so. Terrible customer service and all around banking policies. The lady who answers the phone for this place is the worst customer service I have ever experienced!! I do not know her name, starts with an L or something. Again..save yourself the honest trouble of dealing with a bank like this and go somewhere.

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  Response from the owner

  Hello Tiana. We are sorry you had a disappointing experience with us. We would love to hear more about the experience and talk with you about how we can make it better. Feel free to reach out to us at the method of your choosing to discuss further: https://www.firstcommercecu.org/about-us/contact-us/

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  Sarah Rushing

  1.0

  I applied for an auto loan with them online and was preapproved. The loan officer contacted me via email for backing documents, which I provided. I then heard nothing from them for days, attempted to call them and was sent to voicemail, and later received a rejection letter in the mail. Nothing in my credit history has changed between my application preapproval and subsequent denial. I have excellent credit, perfect payment history, and a suitable debt-to-income ratio, so the denial was very much a surprise. It was very upsetting, especially since they made no attempt to follow up with me other than a cold letter. Unfortunately, I made purchasing decisions based on the preapproval and am now stuck taking a high interest rate somewhere else. This bank needs to get their preapproval algorithm better calibrated if they want to deny people based on things their algorithm is approving. Highly irresponsible to do to prospective customers.

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  Response from the owner

  Hello Sarah. We're sorry to hear you had an experience like this. We would love to have the opportunity to directly follow up with you and get more specifics. Can you reach out to us at your preferred method of contact (listed in the url below) so we can discuss further? https://www.firstcommercecu.org/about-us/contact-us/ Thank you for the feedback.

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