First Community Credit Union Chesterfield Airport Rd, Chesterfield, Missouri

First Community Credit Union Reviews

2.7 stars based on 65 reviews

Featured Comments:

• P

  Phyllis

  5.0

  Helpful and nice to deal with

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  Response from the owner

  Thanks for the great review, Phyllis! We appreciate you being a member at First Community!

• B

  Brent Beckmann

  1.0

  I've had 2 auto loans through first community. I changed insurance companies on the car I currently have financed through them and they requested a new insurance declaration, which I submitted. I then find out they placed insurance on my car and raised my payment over $100 a month. I've since submitted my current insurance 3 times over the course of 3 months and it has still not been resolved. I will not be using them for financing again and would not recommend them to anyone

• M

  MUnkown

  2.0

  Mortgage lending department was horrible to deal with. Underwriter was rude, unprofessional, and lacked basic knowledge of how to do her job. 1. FCCC came back with a counter offer to our original loan request (which is completely okay). When the underwriter called me to go over the new conditions, she was rude and abrasive. She stated they could offer a 4.2% rate. I asked for clarification if that meant that rate was locked in based on our application or it was a bracket, such as, 4.2-8% contingent on further underwriter. She did not understand my question and I attempted to rephrase in a few different ways. Every time I asked she got more and more rude and angry. I eventually gave up asking. 2. There was a very unique situation with the HOA of the home we were purchasing. FCCC required some very specific documents and forms be completed (which is completely okay). When working back and forth with FCCC and the HOA, the underwriter was rude every time we needed anything. She was unable to explain or elaborate on virtually any items FCCC and very unhelpful during the process. (Interest rates above may not be exact)

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  Response from the owner

  We apologize for the inconvenience you experienced when you worked with our mortgage lending department recently. Give us a chance to address this issue to your satisfaction. If you email [email protected] with your contact information, we will get the information to the right person to try and find a resolution.

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