First Community Credit Union Hwy. Sugar Land, Texas

First Community Credit Union Reviews

2.7 stars based on 30 reviews

Featured Comments:

• A

  Alex Cyriac

  5.0

  Pretty happy with this place. I switched from a much larger bank about 6 months ago and have been happy with things. The customer support has been good and there's good communication with any issues that turn up. I plan on staying here for a while

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  Response from the owner

  Alex - Welcome to the FCCU family! We are glad to hear you're enjoying your banking experience with FCCU. Thank you for choosing us as your financial institution.

• B

  Blurry Joy

  1.0

  Absolutely horrible experience. I DID get a good rate on my auto loan. But the good news stops there. My payment is coming up very soon but I have not received a payment book. I TRIED to reach a person by phone but that was futile. Long and confusing automated menu, where you get stuck in the loop with no way to speak to a person... I did some digging and research and I lean that every way I can pay (speak to a person, go in person to pay) would result in a fee. I could pay online with no fee, but without my account number (and proper instructions) I have no way to do it. I will contact them online via email now. Let's hope that provides some clarity... Latest update, you CAN'T email them! Not a general inquiry anyway. The only way to email them is if you want Business Banking or Real Estate. Go figure...

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  Response from the owner

  Blurry Joy - We understand your frustrations and we're sorry to hear that we’ve fallen short of your expectations. If you'd like to share more of your experiences with us, please email us at [email protected] with your best contact information so management may reach out.

• J

  Jordan Johnson

  1.0

  Every time I came in, no greeting. Employees very unwelcoming and unfriendly. They were never willing to help or gave me the runaround when it came to anything dealing with my account. I spent countless hours in the lobby waiting to receive help, when they would have no customers in their offices and the employees looked bored of their jobs. I called to receive info about my now closed account, they say they’ll call back and I didn’t hear anything for a week. I call back a week later, they direct me to go up to a location (not the location I opened my account with a completely irrelevant location) because they can’t help over the phone. I went to the other location just for them to have me wait and tell me the same thing they’ve been telling me over the phone. Which is they will have to give me a call back and the earliest time would be another week from that date. A complete waste of time on too many occasions dealing with this bank. Don’t bank here, they don’t make you feel like a valued member. There are plenty other credit unions that will treat you better.

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  Response from the owner

  Jordan - This is not the experience we want our members to leave with. We are sorry we did not resolve your financial matter. Please email us at [email protected] with your best contact information so a member of management may reach out to discuss.

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