First Community Credit Union Watson Rd, St. Louis, Missouri

First Community Credit Union Reviews

3.6 stars based on 40 reviews

Featured Comments:

• T

  Tamra Robinson

  4.0

  Nice place to do your banking... never a crowd.

• J

  Jonathan s

  1.0

  I am TIRED of dealing with the poor customer service! Hung up on.. transferred to 4 different people on one call saying that one person can do it, but then being told that that the person or department I was just taking to can help me…….. I have never dealt with a company who cannot seem to update their information at all! This is the second time this institution has added over $1000 to my car loan all because their silly systems won’t update my insurance information that I have sent in twice and called and spoke with 2 individuals about as well. I have had the same insurance with the SAME POLICY NUMBER and they STILL need me to “verify” this is current……… CONE ON FIRST COMMUNITY!!! IVE GIVEN YOU WHAT YOU ASKED FOR TWICE NOW!! WHY DO I HAVE TO VERIFY THE INSURANCE IVE HAD AND HAVNT CHANGED IS STILL CORRECT?! WHATS IT GOING TO TAKE FOR YOU TO GIVE ME A BREAK?! Do you want to know my blood type? Would you like piece of my liver? How about a Kidney or a lung?!! No?? THEN GET RID OF THIS CHARGE OFF OF MY ACCOUNT AND STOP HARASSING ME FOR STILL YOU CAN VERIFY YOURSELVES! You’re more than welcome to call me with any concerns… last time I called.. your rep hung up on me after placing me on a hold… SUCH GREAT CUSTOMER SERVICE YOU GOT THERE!! One thing I’ve noticed too, You all only seem to care about your positive reviews and only comment on those.. What gives? Are the rest of us who have issues just chopped liver to you and we can simply be brushed off your shoulder? wow… just wow….. This company and the people in it needs to learn a thing or from the Air Force.. INTEGRITY FIRST! SERVICE BEFORE SELF! EXCELLENCE IN ALL YOU DO! you clearly lack these core values..

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  Response from the owner

  I’m sorry to hear about your experience and the inconvenience it caused. We spoke with the department that handled the situation, and they were able to fill us in. We were able to verify insurance coverage and issue a refund on 7/8, and a credit was placed on your account on 7/11. I took over this role in March and have been tasked with recognizing and responding to our positive and negative online reviews. That is why there haven’t been many responses to reviews that are several years old. My role includes bridging the gap between member feedback and addressing issues to work towards our continuous improvement efforts. Please feel free to contact us at [email protected], and we can work together to resolve the issue.

• D

  David Alves

  5.0

  I have been a member since 2001 and have never once had a problem!! Which a lot of ppl would not be able to say. Always recommending to others

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  Response from the owner

  Thank you for your kind review, and thanks for taking the time to share your experience, David! We are grateful for the opportunity to be your trusted, financial institution, and hope to be able to do so for many more years!

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