First Convenience Bank Market Pl Blvd, Irving, Texas

First Convenience Bank Reviews

3.6 stars based on 15 reviews

Featured Comments:

• R

  Rick Diaz

  5.0

  They were closed early for bad weather and still helped me finish a deposit.

• b

  buddy cason

  1.0

  I have been with this bank since 2014 . Great bank till Maria Limon the manager showed up. I am in the vending business with lots of change. 3 out of the last 4 times I have came to deposit change the change machine has been full or marked as needing repair. Funny how after Maria watched my employee carry a heavy bag of change away from the bank. Once she was out of sight Maria said oh do you need to dump change? She said she could remove the down for repair sign. What does that tell you? ? Before Maria every employee was trained to clear coin jams and change the bags when full. Since Maria started she has one person caring for the change machine so it down more than ever. The daily limit is $250 per day. Ever manager before Maria has allowed vendors to go over $250 per day because of the amount of change we produce. This call is strictly up to the manager. She has showed us her power. She has turned this bank into 1st Inconvenience Bank. This goes without saying the bank does not want customers with change. I am one of a few vendors she has done this to. Some how Maria can't seem to keep employees. Wonder why ?............... Here we go again. I brought a bag of change to the bank earlier this week. The change machine says it is out of order and as a has the lock on it at noon. As I am holding this heavy bag change Maria ask do you need to cash in some change? Maybe I should say no I just carry it around for exercise. She said she would take the lock off. At this point I informed her that the machine had a problem from the day before. It took a while to clear the jammed coin due to new employees. After the jam was cleared she sarcastically told me how I need to inform her when there was a problem with the machine. Excuse me I do not work for the bank.... was not there the day before nor do I sit 6' from the machine. 6/5/21 The change machine is rejecting a large percentage of the change. Due to probably being filthy as well as needing to be serviced.. I brought that to their attention a week ago. And nothing has been done. The manager just sits and watches a customers dig their changed out of the reject bin And put it back in the feed bin on the top over and over and over and over. That's more great customer service.

• J

  Juan Camarillo

  5.0

  Best customer service ever. They really care about the customer. The manager, Maria goes above and beyond to help the customer. Definitely better than those large banks.

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