Mr. Cooper Cypress Waters Blvd, Coppell, Texas

Mr. Cooper Reviews

3.7 stars based on 832 reviews

Featured Comments:

• P

  Plain Blank

  4.0

  Our mortgage was transferred to Mr. Cooper. So far so good after a few initial hiccups.

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  Response from the owner

  Hi there, we're glad to hear that your initial concerns were addressed. In the future, please contact us at [email protected] or 1-888-480-2432 and we will gladly assist any way we can. Social Care Team

• C

  C F

  1.0

  They took over my home loan and cant get any info - you need an account to complain WTH? Didn't ask for this and very disappointed

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  Response from the owner

  Thank you for reaching out. We take your feedback to heart and want to do everything we can to help you. Please follow up with me directly with additional details so I can help. You are welcome to call our escalations line at 888-509-2432 at any time. Since it's a small team, we are here Monday - Friday from 8 am - 5 pm CST. If there's something I can assist you with, I'm happy to help - you can email me at [email protected]. Thanks! Respectfully, Kalie Ezenwa

• A

  Ariel Doskas

  1.0

  5 months dealing with them and they have yet to figure out my estimated taxes correctly after calling 2 times each month. Yet they are clear there will be a fine if I don't pay. At this point so much of time has gone into this Mr. Copper owes me money for my time. I have called MR COOPER AND NOTHING BUT PROBLEMS AFTER GETTING SITUATION FIXED AT MONTH 5 HERE I AM again in the same situation. Worst company ever. I will keep up dating my review because at this point the company is harrassing me. I have never been late a payment yet every month I am billed wrong. Ok update in the 7th month finally the person that gave me their contact info and helped me the previous month was able to help me again. Jeanett Wohlert has been great helping me. I really appreciate that she anticipated a possible problem and gave me her contact information. She has been the only person since my loan was bought by Mr. Cooper to help me. This woman deserves a big raise and I would like to publicly say thank you. Mr. Cooper she is your star in your business. Thanks again hopefully this issue is finally completely resolved.

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  Response from the owner

  Hello Ariel, Thank you for bringing this matter to our attention. I have located the account and will follow up via email with a resolution to your concerns. Feel free to contact us directly at 1-888-509-2432. Respectfully, Kalie Ezenwa

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