First Convenience Bank Trimmier Rd, Killeen, Texas

First Convenience Bank Reviews

1.6 stars based on 5 reviews

Featured Comments:

• B

  Brittany Walker

  1.0

  I don’t understand why 1st national bank had this huge cornerstone “headquarters” built, if on a Saturday I’m still being directed to Walmart to make a coin deposit. This is all because the lobby is closed on Saturday.

• S

  Shane Kneeream

  1.0

  I'm not even a customer yet and I have already had a bad experience. First impressions are super important. I recently started up my first business and am in the midst of paperwork and understanding how everything works. I stopped in to talk with someone to discuss business banking. Such as what possible differences are there between personal and business accounts with them, what is expected out of said business and wanted to talk to someone to get the lay of the land considering I have never done this before. The greeter was super nice and managed to get me into an office, however the lady that came over and discussed this with me seemed like I was bothering her with questions. Didn't seem to want to understand where I was coming from. Continuously pointed at a brochure regarding business banking. Essentially passing me off claiming all the info is on that brochure. That's not always the case. How am I suppose to potentially bank with you if you don't want to give me the time of day. Nothing is more disrespectful than passing someone off when they have a genuine concern, interest with your company.

• C

  Chee

  1.0

  The call volume is long and if you get someone they will ask for your phone number in case call drops, knowing they’re not going to call back and the have the nerve to put you back in que, yes I’m leaving the poor customer service bank.

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