First Farmers and Merchants Bank S Garden St, Columbia, Tennessee

First Farmers and Merchants Bank Reviews

3.5 stars based on 15 reviews

Featured Comments:

• D

  Daniel Chadwick

  5.0

  This 5* rating is for the staff at First Farmers and Merchants Bank. You will not find better people anywhere. They are always kind, personable, knowledgeable, helpful, considerate, timely and professional. They worked late and took care of the problems I was having with my online banking. Thank you so much....to all of you that work at First Farmers dealing directly with the public...you're awesome! I I'm going to leave the script of my original 1* review, because it still stands... management did not do a good job preparing for the digital transition....see below if interested. (Original Post/1* Review) This one star review is strictly for those First Farmers decision makers that did not make adequate preparations for the digital changes now ongoing... My wife and I have only used First Farmers since moving to Columbia years ago...for business and personal banking,...checking and savings...as well as their credit cards....and they have consistently excelled in customer service. I almost regret leaving this review because I do not want it to reflect on the wonderful staff that deal with customers every day...they are always personable, professional, knowledgeable and timely...I can't ask for anything else from banking employees. Now? Management is costing people money, time and stress because we cannot access our funds. Online access? My accounts won't open once I'm logged in. Customer service and tech support? All numbers lead to the same voicemail...and we can't get a callback. What kind of bank, in this day and age, goes an entire week without allowing its customers to access their funds online? It is absolutely ridiculous. My wife can't transfer money to make our house payment and my business account won't load details so I can verify if customers have paid. It won't take more than another day or two of this and my wife and I will close our accounts and take our money elsewhere. I can appreciate the difficulty of transferring so many customers to a new digital experience, but I cannot comprehend why First Farmers management did not prepare for extra customer service until they made sure everything would run smoothly.

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  Response from the owner

  Daniel, launching our new digital banking platform we are experiencing a high call volume and are working diligently to answer everyone. We apologize for any inconvenience and thank you for your patience. If you can please email us at [email protected] with your name & best contact number, we will give you a call back.

• K

  Kevin Hooten

  1.0

  I have been waiting since December for the money from my profit sharing. I was told it would be sent out mid March. I have been calling for the past month. Every time I call I am told it will be next week. I had plans for the money, so I had things scheduled for the first part of April. Now I have to reschedule everything. Customer service is poor. I wouldn't recommend this bank to anyone.

• R

  Robin Abercrombie

  1.0

  Being out of state without a debit card. Call in to transfer money because some genius decided to have the website down at the same time. Was told that they could not assist. This is a sorry excuse for a bank. Keeping people from their funds.

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  Response from the owner

  We understand the digital banking conversion might create an inconvenience over the weekend; therefore, we have extended contact center hours to assist during this time. Please call us Sunday at 800-882-8378 between 8am and 4pm or Monday between 8am and 6pm.

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