First Hawaiian Bank Ewa Beach Branch Fort Weaver Rd, Ewa Beach, Hawaii

First Hawaiian Bank Ewa Beach Branch Reviews

2.3 stars based on 6 reviews

Featured Comments:

• B

  Beach Cleaner

  1.0

  Old Ewa Beach branch was better. Everytime I come in for a simple teller transaction it's a minimum 15 minute wait in line.

• P

  Punialoha

  1.0

  Went into FHB Waipahu to make a payment for my mother's car loan as I have done many, many, MANY TIMES! This time however, I am told I cannot make the payment because I don't have her loan # (which I didn't have every single time prior). I politely explain that they typically search for her account and I make the payment. Now, Mom is 82 with Alzheimer's so taking her out isn't a simple process. However, the Operation Supervisor just flat out refuses me and directs I bring her in. She remarks about my seeing loan #'s which I replied they could not print it as they have previously. Nor, the balance. I just need to make the payment. Bottom line was NO. Even if I have done it over - over. When I called Customer Service they were equally as confused since people make deposits to accounts of others which is fine so long as the account number and balance are not disclosed. I was encouraged to try a different branch. The thing is I shouldn't HAVE to do that! So, FHB Waipahu will help depending on how the wind BLOWS.

• N

  Nerissa Mullen

  1.0

  Unfortunately, I did not get the tellers name, but I did not appreciate her attitude. It seemed that she did not want to cash my check there. All I wanted to do was cash my check and she had told me due to the pay date on the check, she will not cash the check. However, I have cashed checks there before not at this location, but the Waipahu location and they never gave me any issues. Keep in mind that I have had an account with FHB for years, and they never had any issues. I felt that she was being rude and that she was just trying to clock to close the store noticing that it was about to be 4pm. She did not give any reason to why she could not cash the check. All she left me with was, "NO, I can't do it," and when continuing to ask her why she told me the same thing. With all these bad reviews, this location should either talk to their team about the customer service, or do a sweep of new workers. IF NOT, SHOULD DEFINITELY CLOSE THIS LOCATION DOWN. After this experience, I am now CONSIDERING OF CLOSING MY ACCOUNT AND MOVE TO BANK OF HAWAII. FIX THIS NOW BEFORE ITS TOO LATE.

More reviews (3)