First Horizon Bank Kingston Pike, Knoxville, Tennessee

First Horizon Bank Reviews

4.0 stars based on 9 reviews

Featured Comments:

• L

  Lucia Sosa

  4.0

  I have a complaint about the bank that is located on magnolia avenue with the name burlinton yesterday, May 24, I went to make a deposit and the tellers stood waiting for half an hour, there were no more clients, there were 2 tellers, one is supposed to be for teller clients and the other for those who are inside but it turns out that these two cashiers were waiting for another customer to come through the window and while they had me there waiting maybe to see me that I am Hispanic they were ignoring me and bored I was thinking of getting out of there when finally one of them American decided to serve me I told her that I was going to deposit 4,000 dls in save and 1,000 in checks and I started looking for my account and it turns out that I was playing with the computer keys it is not possible that 10 minutes there typing the computer did not finish and then another client came through the window he stopped attending me and left I went to the window, waited a few minutes and told the other African American cashier that she was still serving me and the Asian African American did the same the other cashier typed and typed and did not finish it seemed that the 2 agreed and they stressed me so much with their attitude that finally they measured the receipt of the thousand dollars that I deposited but they did not give me the receipt of the 4,000 dollars and I told them 2 that they please measure the receipt for the 4000 dollars as well and they were as if they did not know 4 times I told them I want the receipt for the 4000 dls and one and the other were assiduous those who did not know I got so angry that I told them it's fine no meloden and quickly I opened my account in the cell phone and the 4000 did not appear and I went to my car very angry and they were about to close about 3 minutes to close because I was the last of the clients and I came back to talk to the people who are in the office and They saw that between angry and I was heading to the office and with my cell phone in hand and finally the 4000 dls appeared in my cell phone account I think they wanted to be a fraud so more attention is needed to those who work there in that bank and it is not the first time it happens previous ment There was another African-American cashier already grand3, about 50 years old, my husband went to deposit a check and 3 days passed and it did not appear in his account. He went to complain to the cashier because the total of his check was not registered. It did not appear as deposited and the African-American lady She quickly put it in my husband's check, I mean, in his account, after 3 days she knew that my husband had deposited the amount of the check, I'm sure there are several who did not check their balance and these vermin take advantage of it and God knows what account they loa they transfer very bad experiences with that bank I will never deposit there again

• S

  Seth Rucker

  5.0

  Excellent facilities and cleanliness, even in the restrooms. Fantastic customer service, especially from Joel. Was able to get myself set up very quickly and efficiently!! Would recommend!

• G

  Gary Anderson

  4.0

  Like the Bank. Good services provided. Exception was DID NOT LIKE THEIR COVID POLICIES. I was NOT allowed into the bank - any of their locations - earlier on during Covid. I had some large monetary deposits (for me, at least) and did not feel comfortable sending one or two thousand dollars through the tube to be counted. Had trouble once being $20 off from my counting. Minor, I know, but to not be allowed into my bank who was holding many thousands of my dollars did not sit well with me. Restaurants were letting people in right and left.

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