First Interstate Bank E Ivinson Ave, Laramie, Wyoming

First Interstate Bank Reviews

2.8 stars based on 13 reviews

Featured Comments:

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  BashfulGeekGirl “BashfulGeekGirl” Gaming

  4.0

  I like my bank, employees clearly well trained and are very kind. I hope they are getting paid well for great service!

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  Response from the owner

  Thank you! We appreciate your feedback!

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  Shelby Harris

  1.0

  I have never felt more used or taken advantage of in my life. I had just around $100 in my account when they started charging me monthly "service fees". I had had my account for a good 6 months or so when they randomly started charging me this $5.00 fee ever single month. I received no email, bill or any notification of any kind regarding these sudden fees and thus was unaware they were occurring. I didn't use the account that often after I got married but assumed since I had a bit of money in there that it wouldn't matter. Next time I logged in my account balance went from $100 to $0.00! Through their "service fees" they had completely drained my account effectively stealing $100 from me!! The last month they charged me twice, again for no reason other than literally just to make sure they got every cent. This is hands down the worst bank and I cannot believe they take advantage of our community this way. They charge fees whenever they want and where ever they think they can get away with it just to line their own pockets. It's disgusting. I cannot believe they can just steal peoples money for no apparent reason and without informing their customers of any charges or fees. In the last year I have gotten 1 letter from them and it was literally threatening me with MORE FEES if I didn't use my debit card more!! When I requested to close my account earlier today they couldn't even give me any kind of confirmation of my request or my account being closed!! They just said I would receive a final statement in the mail. No given time frame, nothing. As I have only received 2 mail correspondences since I opened the account over a year ago I have my doubts I'll ever get any such statement. BEWARE! They are heartless thieves who will take every cent from you without a second thought! **UPDATE 11/17/21** I received a letter from first interstate yesterday. Was it my final statement for the account I closed over a week ago that I was told would be closed within 3 days. Nope! It was a letter informing me I had changed my address. They felt informing me they had changed my address was more important than sending me verification of my account closure as I requested.

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  Response from the owner

  Hi Shelby, I'm sorry you didn't have a great experience with us. I understand you've closed your account, but I'm sharing your feedback with our complaint resolution team so we can continue to improve.

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  Siavash Sarrafan

  1.0

  Every couple years, they start charging me service charges and when I call them, they tell me "from now on we started to charge these particular accounts fees unless they do blah blah and you can switch to these account that doesn't have this charge on it" " oops! you did not get our notice?" And after I change my account, again in a couple years this is what happens. I have changed my account 3 times now and I just got another statement with a service fee again last month!! I'm not sure who's at fault here and I don't want to judge. Whether it is the one who is in charge of sending documents or whether this is a plan to charge everyone a little and hope they don't notice/care, this is not ethical. I used to be happy customer when I opened my account here a long time ago, but, with what is going on over and over again and their bad customer service, I'm closing my account. UPDATE: changed it to a one star. This is a new low in customer service in banking. Steal money with different names and do not respond to the customers at all. Wow!

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