First-Lockhart National Bank S Main St, Lockhart, Texas

First-Lockhart National Bank Reviews

3.2 stars based on 9 reviews

Featured Comments:

• C

  Christine Ohlendorf

  5.0

  FLNB is convenient and easy to work with for lending. I have also used another credit union with a local branch, and the experience has been far superior at FLNB. Missie Hagan and her team are excellent to work with. They have guided me through the process on several occasions, always with professionalism and treating my transactions with personal service. I highly recommend our hometown bank, they definitely deserve a five star rating. Thank you, FLNB!

  ---

  Response from the owner

  Christine, thank you so much for taking the time to leave us such a wonderful review. We will share this great feedback with our team!

• S

  Shawn Jowers

  1.0

  This bank is a complete joke...called to verify funds in an account in order to accept a check and they refused to do so. I have been in business for well over 20 years and I have never had this happen. The woman who answered the phone was rude and quite honestly shouldn't be allowed to converse with customers. I would say to steer clear of this place.

  ---

  Response from the owner

  Shawn, we are so sorry that you had an unpleasant experience with us. For decades, banks have routinely verified checks upon request; however, with fraud becoming more prevalent in today's society, the banking industry is now taking extra precautions to safeguard customer information. Like many others, we've implemented a policy to protect our customers and ensure we don't provide sensitive information to the wrong party. Our goal is still to go above and beyond for our customers, and we should have done more to find a better solution for you. We appreciate your feedback and have shared it with the team to improve our training processes in the future.

• L

  Lorri Crum

  1.0

  I've been very disappointed in this bank overall, and I am switching to RBFCU. I gave them many chances and too much trust. I should have been taking many more screen shots to prove their dishonestly, but I placed too much trust in my online banking information being accurate. There have been many times that dates and times of funds are changed. There are times when banking awards are given then taken back because they mistakenly awarded too much. Additionally, they do not list fees and charges accurately if a late/delinquent fee gets charged. I've asked for this to be corrected so that my statement shows accurate information, but they refuse to correct it. For example: my employer was late submitting my funds, which caused an autodraft to overdraft. Instead of showing 32.50 as the overdraft fee, it says that Paypal charged me 32.50. They will not admit that it should just say "over draft charges". No one speaks English well here, and email correspondence proves that their language skills are minimal. Save yourself a headache and bank somewhere else.

  ---

  Response from the owner

  Hi Lori, Thank you for sharing your experience; we're disappointed to hear that it was an unpleasant one. We agree with you–charge and fee labels could be more apparent in online banking, and we apologize for any confusion. We're working with our online banking vendor to improve this issue and appreciate your understanding and patience during this time. However, we are confident in the accuracy of online banking information (i.e., amounts, times, and dates). If you'd like to discuss your experience further or review your specific account details, we'd gladly assist you and invite you to contact us directly to continue the discussion. Thank you.

More reviews (6)