First South Financial Credit Union Goodman Rd, Southaven, Mississippi

First South Financial Credit Union Reviews

4.0 stars based on 8 reviews

Featured Comments:

• M

  Matthew Kelso

  5.0

  Great service! Great rates for my mortgage refinance and personal service was excellent. Thanks Tiffany!

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  Response from the owner

  Hello Matthew Kelso! Thank you so much for the 5 stars and the good review! We appreciate you and your business!

• S

  Sharon Williams

  1.0

  Use their ATM machine. They deducted money from my account but the machine didn’t dispense my money . It locked and then the screen displayed “ATM OUT OF SERVICE “. Called both numbers and couldn’t get any assistance. I will never ever go there again. I’m out of a lot of money. The next day (September 3, 2021), I went back to the bank after 1:00pm and explained what happened. The teller lied and told me that according to their system it was reversed. On September 4, 2021, I checked my account and 443.50 was deducted from my account and I never got the money from the ATM. The teller that I spoke with did not do whatever she could to help and told me that there was nothing they could do . I’ve been getting the run around since September 3, 2021 and they should have counted their ATM to see that it was off by 440 and charged me 3.50. Do not go here

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  Response from the owner

  Hi Sharon Williams, we are so sorry to hear you had this experience at the ATM. Please contact us at 901.380.7400 or stop by back the branch and we'll do our best to get everything corrected for you. Again, we apologize for the experience and the inconvenience. Please check your account to see if the transaction was reversed as often they will be. If it wasn't for some reason, please contact your financial institution and let them know you didn't receive the funds. They should issue provisional credit for you until the transaction error can be cleared. Again, we apologize for the experience and please contact us at 901.380.7400 if we can be of additional assistance.

• C

  Cynthia Kirk

  1.0

  This credit union will NOT give you the BILLS you request. The only give you $100, $50 and $20. I asked for $100 in $10, $50 in $5 and $1 in $20. They told me, I can only get what the dispenser give out. Why I cannot get the bills I request? I went got $600 out the account. My request for $10, $5 and $1 wasn't given to me. I was given (3) $100 bills, (4) $50 bills and (5) $20 bills for my total. I did not receive a by $10, $5 or $1 bills. Why be a bank or credit union if you cannot get the BILLS you request? I'm closing my account. Don' t deserve one star. 😞😞

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  Response from the owner

  Hi there Cynthia Kirk, we hate to hear that you have had this experience and would like to discuss it with you. Our branches do not have dispensers so we would like to get more information from you. Please contact us at 901.380.7400 or at [email protected] and someone from Branch Operations will contact you. Again, we apologize for the experience and look forward to speaking with you.

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