First Tech Federal Credit Union Urban Plz, Kirkland, Washington

First Tech Federal Credit Union Reviews

2.1 stars based on 14 reviews

Featured Comments:

• K

  Kevin Dunlap

  4.0

  The First Tech ATM is inside the building in the lobby outside the First Tech branch. If you enter the building from the 400 Urban Plaza entrance you have to go up one floor via stairs. If you enter via the 400 Central Way entrance the ATM is on that floor to the right. After hours and Sundays entering via Central Way is different. The revolving door is locked and the regular door does not have a handle. Press the button with the universal handicapped symbol and the door opens.

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  Response from the owner

  Thank you for providing this additional information on how to location the First Tech ATM!

• B

  Brian L

  1.0

  I've been a FirstTech customer forever, and even though it was a little far from home I used the old location in Kirkland when I needed to. Now most of the locations are cashless. I called FirstTech customer service and they couldn't figure out where I could go to make a cash deposit. Chase is a short trip down the street and can handle cash and my online banking. No reason to stick with FirstTech any longer.

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  Response from the owner

  Hello Brian, I’m really sorry to hear you didn’t receive assistance from First Tech when you inquired about a cash deposit. The Kirkland location is cashless, however we have several branches in that area that accept cash. If you visit https://www.firsttechfed.com/locations and click the + sign for each location, it will advise if its a cashless branch. I’d like to find out who you spoke with so we can provide coaching. Please send an email to [email protected] with your contact info so I can determine who you spoke with and follow up. Thank you!

• P

  Proper Zen

  1.0

  Cashless so don’t send anyone here to cash a check. Difficult to park given this is an ATM with First Tech employees just kinda hanging out. Wasted space.

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  Response from the owner

  Thank you for providing us the opportunity to hear and respond to your concerns regarding your branch experience. Please email [email protected] with your contact information so we can document the feedback and share with our management team. If you were directed there to cash a check by a First Tech employee, we would like to address that as well. The cashless information is listed under the Lobby Hours on the Kirkland Urban location page for reference. https://www.firsttechfed.com/locations We appreciate the feedback and your membership!

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