First Tech Federal Credit Union Sw Nimbus Ave Ste A Beaverton, Oregon

First Tech Federal Credit Union Reviews

3.3 stars based on 51 reviews

Featured Comments:

• S

  Sasha Smithe

  4.0

  The two young people that helped me at the counter today were very friendly and helpful, actually they were great! Unfortunately, there's almost always a wait, but the friendly staff helps make up for it. I've been with this bank for a long time, since it was SECU. Unfortunately, I think I'm going to have to go to another bank because their APY on the savings is rediculously low, and has been for some time now. I've lost a significant amount of money because of this. I've been trying to hold out, but it hasn't changed. Another complaint would be that they don't provide photos of checks, which can come in very handy in certain situations. On a positive note, the staff has been outstanding, for the most part, throughout the years - very personable and will go the extra mile for you. They've always had good used car loan rates, and the online banking system is very user-friendly.

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  Response from the owner

  Hi Sasha, We appreciate your feedback and will share your kudos with the Nimbus branch about their great service. Thank you for giving us the opportunity to hear and respond to your concerns as well. Please email [email protected] with your contact information so I can log and share your feedback. We provide check copy images of cleared checks, so if you need one please submit a Secure Message through Online Banking or call 855-855-8805 and we can assist. Please know that we take your review seriously. Thank you.

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  Olika Eras

  1.0

  Agree with the previous comment. Came in to close an account as Colorado doesnt have an in - person branch easy to find. Not impressed with the customer service. The manager ,in stead of helping to close an account ,asked me to sit down and proceeded to his desk. Must be important. About 7 customers waiting. That's one of the reasons I'm closing an account in the first place. No customer service.

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  Response from the owner

  Thanks for taking the time to leave us a review, Olika. We're very sorry for your experience. I'd like to log your feedback and share it with our regional director. Please send an email to [email protected] with your contact info so we can address this with the branch manager. We appreciate you providing us with the opportunity to improve. Thank you!

• S

  Sunny Arruda

  1.0

  Drive through was closed today. My disabled daughter was met at the door and told it would be a 30 minutes wait to deposit our rent into the landlord’s account. Seriously the poorest staff management I have ever seen. My daughter told them she couldn’t stand that long and they expected her to come back in 30 minutes, as if she had no other obligations. I’m so over the excuses. Businesses need to figure it out and provide the services advertised.

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  Response from the owner

  Sunny, we apologize for the inconvenience as the drive up at this location is temporarily closed due to an unexpected issue we're working to resolve. Please leverage our site services https://www.firsttechfed.com/experience-centers/oregon/nimbus for the most updated information. You can contact our Contact Center by dialing 855.855.8805 in the future for any other immediate needs or information. Depending on your service needs, you may benefit from the services provided through the Shared Branching and CO-OP Network or self-service options provided in our mobile app. We appreciate your feedback and apologize for the temporary drive up closure. Thank you!

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