Five Star Bank Southwestern Blvd, Orchard Park, New York

Five Star Bank Reviews

3.1 stars based on 11 reviews

Featured Comments:

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  THOMAS TAYLOR

  5.0

  One of the best business moves I've ever done was switching away from *&* and moving my accounts to Five Star Bank (That was about 14 years ago). This bank does not attempt to fee you to death. The staff is always friendly and always willing to go above and beyond to help me with my sometimes odd requests. Great Business. Thank you! A+

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  Response from the owner

  Hi, Thomas. Thank you for taking the time to share your review of Five Star Bank!

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  Matthew Brennan

  1.0

  BEWARE: the ATM kept my BoA debit card. The teller and manager kept my card despite verifying my ID citing a ‘company policy’ bc it is from another bank with conflicting stories of what happened to the card. They have my card in hand and tell me I need to go to BoA to have another printed.

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  Response from the owner

  As a community bank, we pride ourselves in building relationships within our communities by providing excellent service and protecting our customers and neighbors. We genuinely regret the disappointment you have expressed. There are varying reasons an ATM may retain a card and because we do not have the necessary information to assess the reason a non-Five Star Bank card was retained, we take the position to protect the account holder and their assets. We destroy the card and ask the card holder to request a new card from their financial institution. We apologize for any frustration this has caused. If we can assist in any other way, please contact us at (877) 226-5578. We have a team available Monday – Friday from 7:30 am to 7:00pm and on Saturdays from 8:00 am to 2:00 pm. Thank you!

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  Erin Maynard

  1.0

  I'm usually not bothered enough by a bad experience to leave reviews like this... I've been with this bank since I was 15 years old, I know they can and have done better. Five-Star bank is great as a whole, this branches location has some sorting-out to do. The most recent problem can't be overlooked. I called this branch for some security related things, but no one answered. I left a message with my name and number, and explanation of what I wanted to do. (This didn't bother me.) I never got a call back, but a short while later, I got a text message saying they gave me a temporary passcode... even though I specifically requested a callback, so that I could go through the security measures over the phone. I wasn't asked ANYTHING to confirm my identity, but I got a unprompted text with a new password. This seems... unsafe? And I still got locked out again, because I didn't have "proper authentication," since they skipped all the security questions and protocol. So I called back... still no answer, even though they were supposedly open. So I had to call the customer-service and explain to them what happened, and why my phone call couldn't be transferred to my home-branch. If it weren't for customer-service(the woman I talked to really was great), or the online apps security (which made sure I wasn't some rando accessing someone else's account), this could have been a whole lot worse. Five Star as a banking institution is great, this branch leaves a lot to be desired.

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  Response from the owner

  Hi, Erin. Thank you for being a loyal customer of Five Star Bank. As a community bank, we pride ourselves in building relationships within our communities by providing excellent service and protecting our customers. We genuinely regret the disappointment you have expressed with our Orchard Park location and would welcome an opportunity to connect with you to discuss in more detail. Please call us at (877)226-5578 at your convenience. We have a team available Monday – Friday from 7:30 am to 7:00pm and on Saturdays from 8:00 am to 2:00 pm. Thank you.

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