KeyBank Union Rd, Orchard Park, New York

KeyBank Reviews

3.4 stars based on 8 reviews

Featured Comments:

• A

  Anthony Sterlace

  5.0

  Gabriel has been great in all of my dealings at this location. I cannot say enough good things about the professionalism and attentiveness he continues to put forth with every interaction. He helped me with a home equity line, as well as pointed me in the right direction, during the Pandemic, when I most needed it. I feel lucky to have someone like Gabriel working with me for my banking needs.

• F

  First Look Photography

  5.0

  Dominick opened up a savings account for us today, and was super helpful throughout the whole process while being very personable and friendly. We thought the bank was open until 5, and showed up around 3:45, but the tellers and Dominick were more than happy to help us and weren’t rushing us or anything even though they close at 4. We offered to leave and come back tomorrow, but they were insistent that they could help. The entire experience was enjoyable and didn’t feel like a chore...Alyssa talked to us quickly as well and was also super nice. Overall, everyone was really nice and Dominick was a cool dude. Happy we opened an account here!

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  Response from the owner

  Thank you, for your Union Road at Michael branch experience feedback Zak. Use the red key. ^JL

• P

  P C

  1.0

  Their ATM STOLE MY CASH DEPOSIT !!! I’m -$270.00. Long story short, don’t deposit anything into their ATMS!!!

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  Response from the owner

  Hi Pat, thank you for getting in touch. We apologize for the experience you have had. We have a process in place to dispute a deposit that you said you made and did not register to the account. You can either call us at 1-800-539-2968 to file a dispute or email your full name, billing ZIP code and phone number to [email protected] Please reference case# 24358 if you email in. Happy to call and help you get the dispute started. Thank you.^CH

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