Five Star Bank Elmwood Ave, Buffalo, New York

Five Star Bank Reviews

3.2 stars based on 5 reviews

Featured Comments:

• L

  Lauren S

  5.0

  I’ve had really great experiences with 5 Star’s lending team - they’ve been great to walk through goals and loan products with.

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  Response from the owner

  Hi, Lauren S. Thank you for sharing kind words. As a community bank, we take great pride in caring for our customers and meeting your banking needs – we are delighted to hear that our lending team is providing you an excellent experience!

• D

  Debbie Conley

  1.0

  This is the WORSE BANK to deal with. You can never get anybody on the phone I’ve called four different numbers and went to the bank and Sheridan Drive and last month I paid with a debit card and now they’re telling me I can’t pay with a debit card and I live in the falls and traveled almost 30 miles to pay the payment and I need somebody to get back to me

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  Response from the owner

  Hi, Debbie. We’re sorry to read that you are having trouble connecting with our Five Star Bank team by phone. The most immediate and easy way to reach a Five Star Bank representative is to call us at (877) 226-5578. We have a team available Monday – Friday from 7:30 am to 7:00pm and on Saturdays from 8:00 am to 2:00 pm. Thank you!

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  Michael Ludwick

  2.0

  Customer service is friendly, but wait times are always long and it's confusing because staff do not always greet you when you walk into the door. Of there was a regular teller, it would make things run more smoothly. When there are multiple people waiting for service it is kind of chaotic with people walking around aimlessly. Very strange layout for a functional bank.

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  Response from the owner

  As a community bank, we take pride in our customer service and are pleased to hear that our Elmwood Office team is friendly, but are sorry to hear you were not happy with your recent experience. This location is designed as a financial solution center to meet evolving customer banking needs and accommodate a wide spectrum of customer preferences with no teller lines, no barriers between bank associates and customers, and hands-on support. This layout may differ from your standard bank office, but we hope that you come to love our barrier-free style of banking! Thank you for sharing this feedback. We are continuously looking for ways to improve our customer experience for our all our customers. Thank you again for choosing Five Star Bank.

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