KeyBank W Ferry St, Buffalo, New York

KeyBank Reviews

3.2 stars based on 7 reviews

Featured Comments:

• J

  Jeremiah Chapman

  5.0

  Customer Service at the KeyBank location is evident every time I arrived. Mrs. Stevenson and her staff greet the customers like family, very warm and welcoming. The staff at this location is always knowledgeable, and efficient I never had to wait long for service. This location gets it "Right". Robert Chapman

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  Response from the owner

  Hi Jeremiah: Thanks so much for the great rating and positive feedback, we really appreciate it. Have a great weekend^LH

• R

  Ralph Dailey

  1.0

  One of the most incredibly frustrating experiences I've had in a long time trying to reach someone. These bozos put a sticker on my house to call them on a number that is no longer. I then called the number on the recording to find a call center overseas somewhere, probably the Philippines from the sounds of it. Those people kept asking me for an account, my name and my phone to which I kept telling them that I don't have any business with Key bank. I asked for a real estate department but they kept giving me different 866 numbers that just kept coming back to someone struggling with English. Finally I got a hold of someone domestic who spoke english and was the preservation company they sent out. They were surprised that Key had not updated their records when I bought the property. Just another GIANT bank trying to fool us into believing they are local and care. PppALease

• F

  Frances Orench

  1.0

  Today 9/16/19 I had an unpleasant experience at your branch, I am a client for several years and I have referred several people for the excellent treatment of Mrs. Mayra Rosas which always provides me with an excellent service for her professionalism and Professional ethics for the Latino community in Buffalo. The hostile, unprofessional and ethical hostility bothered me by informing her that I was going to wait for the time it took to be attended by Mrs. Mayra Rosas and she tells me that I cannot do that to her if it bothers her that I have to Expect Mayra to finish with her other client. I repeat to her like the other clients that there is no problem and she again says that for her if it is a problem, she left in an annoying way called Ms. Mayra to her office I imagine that to question our denial so that She attends us. To the management of Keybank, please take action on the matter and, like many Hispanics, we go to their branch, either for business or personal, to seek the best treatment and it is ashamed that those who have to set an example treat us that way. To the employees, thank you for always giving your best to the Hispanic citizens, I hope you take the matter for the treatment of me and other clients from your manager.

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  Response from the owner

  Frances, I’m sorry to hear you had this experience. If you would like to share any additional information. Please send your feedback to us at [email protected] including your full account name with a contact phone number and zip code. Thank you. ^JL

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