Flagstar Bank E State Blvd, Fort Wayne, Indiana

Flagstar Bank Reviews

3.2 stars based on 6 reviews

Featured Comments:

• J

  John Kaufeld

  5.0

  The staff was friendly and helpful. The banker who opened my accounts explained the options and quickly took care of the details. One suggestion: Use less paper! The banker printed almost 100 sheets of dense legalese disclaimers and policies. It's wasteful, plus the optics worry me about the service I can expect from Flagstar. Are you going to continually point to THE DOCUMENT and to explain odd fees or unexpected limitations? What did your lawyers bury in there? And why did you insist on printing the whole thing? I didn't bring home that much paper from the last time we bought a house.

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  Response from the owner

  Thank you for taking the time to leave us a review, John. We value customer feedback and are working toward making sure you have a more positive experience going forward. Please reach out to us at (888) 248-6423 during the below times if you have any additional questions or comments. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• M

  Mark Petrie

  5.0

  No problems. Derek was friendly, helpful and informative, and Josh followed up with a welcoming appreciation call the next business day. I hope my future banking experiences are as good.

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  Response from the owner

  Mark, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• J

  Jus Pri

  1.0

  Update: I reached out as stated and still only got to speak to a representative and again had to explain my experience for the 5th time! In return as far as of now got me NOWHERE! Just an employee getting paid to listen to a customer nothing more nothing less! Thanks for taking the time out to leave a reply. As of yesterday 7/9/2020 I closed my accounts after being with Wells Fargo/Flagstar since 2009! A decade and to get treated and brushed off is a shame! You have to wear mask to enter (understandable) but then I was told to pull my mask down and to look at one of the cameras before I continued. I’m not sure if the lady who came in after me (a different race) had to do the same. After closing out my account I went directly to Chase. I put my mask back on upon entering Chase but I did not have to pull it down to look at any of their cameras. After standing by their side while they switched from Wells Fargo to Flagstar in long lines and no access to my money during their confused state I will be closing my accounts ASAP! Flagstar doesn’t deserve one star or a name with Star nowhere in it! I dread having to switch my direct deposits and all of my automatic withdrawals but it will be well worth it! Poor banking, poor customer service!! Value your customers!

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  Response from the owner

  Thank you for taking the time to give us your feedback, Jus. We understand we did not meet your expectations and would like to learn more about your experience. Please contact us at (888) 248-6423 during the below times so we can better understand the situation and find ways to provide you a higher-quality service going forward. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET

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