Flagstar Bank St Joe Rd, Fort Wayne, Indiana

Flagstar Bank Reviews

3.9 stars based on 6 reviews

Featured Comments:

• J

  Jason Anderson

  5.0

  They went out of their way to help me with a small business problem I was having. Thank you. Excellent customer service every time.

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  Response from the owner

  We apologize for the delay in response, Jason. Google limited review functionalities during COVID-19, delaying our access to responding, but we are grateful you took the time to leave us a review. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• G

  Gage Norris

  1.0

  I've been a customer going to the same branches since 2009. Same great tellers. Always new management. I applied probably 6 times to just get a card for my business account. I was encouraged to apply for a business loan. I had good credit, income, and funds in the bank. Only to be denied and knock my credit about 20 points... Flagstar set me up for failure. Had I kept banking with them I sincerely believe. I wouldn't have done nearly as well as I have. Maybe promote some of those 10 year tellers into management. Especially at this and the Northcrest branch.

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  Response from the owner

  Gage, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• J

  Joel Bregin

  1.0

  Closed all of my accounts with WF before the change. Got a letter in the mail from Flagstar dated 12/7/18 notifying me that my account (that was closed) was over drafted. I called and waited over 30 minutes on hold. They said that it was a service fee but it had been refunded. I notified them that all of my accounts were closed before the change and they were unable to tell me why they still showed one open while the others were closed. They said that I could go to the branch and close it (long lines) or write a letter and send it to the branch requesting it be closed. Call was elevated to a supervisor and she said the same thing. I do not feel comfortable just sending a letter, who knows if it will actually be closed. So it looks like I will need to take time off of work with no compensation to close my accounts.... again.

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