Flagstar Bank Bluffton Rd, Fort Wayne, Indiana

Flagstar Bank Reviews

4.1 stars based on 10 reviews

Featured Comments:

• D

  Don Williams

  5.0

  As a commercial customer, we have found Flagstar's staff to be very helpful and able to address the needs of our organization. From handling special requests, deposit box service, processing our PPP loan, to answering questions on our account, we have had great service.

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  Response from the owner

  Thank you for sharing your experience with us, Don. We work hard to provide quality client care and are so pleased to hear you had a positive visit with us.

• T

  Tracie Kincaid

  3.0

  Loan officer, Kimberly Bruce, is a terrible person. I have had a stroke so I get confused and don’t understand things all the time. I tried to tell her this but she yelled at me so loud over the phone that other people heard her across the room. She told my husband I wa trying to be sneaky about things. This really hurt my feelings. She is just an awful person.

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  Response from the owner

  Tracie, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to us at (800) 968-7700 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• C

  Cory Sowers

  1.0

  Flagstar is just a terrible place to deal with period.

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  Response from the owner

  Cory, thank you for taking the time to leave us a review. We value our customers' feedback and are working toward making sure you have a more positive experience with us going forward. Please contact us at (888) 248-6423 during the below times so we may discuss your visit. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

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