Flagstar Bank S Clinton St, Fort Wayne, Indiana

Flagstar Bank Reviews

3.7 stars based on 16 reviews

Featured Comments:

• D

  David Weisberg

  5.0

  Patricia was the banker who assisted me with opening my new account. She was very pleasant and made the process easy and enjoyable.

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  Response from the owner

  Thank you for sharing your experience with us, David. We work hard to provide quality customer care and we're happy to hear you had a positive visit with Patricia. We will be sure to let Patricia know. It was our pleasure serving you and we hope to see you again soon.

• M

  Mike Todd

  1.0

  I went to the bank today and observed some of the most unprofessional behavior I have ever seen: another customer's account information being spoken about aloud and over the top of another teller, for everyone to hear. In addition, after I took a step back, I WAS ONLY THEN told that I needed to take off my hood off as a passive-aggressive counter statement. I want to be clear: this is not about the hooded sweatshirt policy because had they asked me before they took my ID, Let me sign a withdraw request, or when I walked through the door, I wouldn't have had an issue. This has to do with customer confidentiality and discrimination at this branch. When I told them that I believed that the situation had to do with race, both tellers and the assistant branch manager insisted I was wrong, but my experience as a minority tells me otherwise. In sum, they violated customer confidentiality, became passively aggressive towards me by using a petty policy as a weapon when I called this out, and then topped it off by gaslighting me about my own experience. I CLOSED MY ACCOUNT AND HOPE THAT EVERY SELF-RESPECTING MINORITY IN MY COMMUNITY DOES ALSO. DO NOT BANK WITH FLAGSTAR.

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  Response from the owner

  Mike, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• B

  Bernadette Thomas

  3.0

  My experience was just to long...Over 2 hours of my time just to open a checking acct... My Bank person was nice, Also why Don't you have something Special for Seniors like other Banks... She kept pressing that there is No Cushion if I went over...You're the only Bank that does that. It's alot of things I'm unhappy with and I'm sure my business won't be there long, that's why I didn't connect you to my payroll direct deposit...

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  Response from the owner

  Thank you for your review, Bernadette. We would love to hear more about your experience so that we can use your valuable feedback to deliver a better experience next time. Please reach out to us at (888) 248-6423 during the below times with any further comments or suggestions you wish to share. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

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